Francesca Alexanian
Hornell Heights
Summary
Exceptionally talented, creative and result oriented professional with 14 years of experience working in community support settings. Working for the Military family Resource Centers, I planned, developed, and facilitated numerous programs and workshops as well as followed clients in a case management capacity.
Proactive and caring worker with [Number] years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in [Area of Expertise]. Respectful and compassionate professional offering [Number]-year background serving community by providing guidance for clients in need.
Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in [Area of expertise] and [Area of expertise]. Respectful and compassionate professional offering [Number]-year background serving community by providing guidance for clients in need.
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Military Family Navigator – Child Care Navigator
North Bay Military Family Resource Centre
03.2022 - 06.2025
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Determined eligibility and suitability for programs by performing client intake interviews.
- Offered support and direction to families and coordinated with court system and other community agencies for assistance.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Recorded case notes and performed follow-up documentation.
- Participated in professional development and training opportunities to enhance skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Applied effective time management techniques to meet tight deadlines.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Entered data, generated reports, and produced tracking documents.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Implemented practices and policies to keep on task and prioritize duties.
Equine Assited Learning (Student Placement)
Ad Astra - Stables
06.2024 - 08.2024
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Facilitated support groups and workshops to provide valuable services to clients.
- Facilitated sessions to help clients develop life skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Utilized evidence-based practices to provide effective interventions for clients.
- Assisted team with research study-related tasks.
- Conducted research on historical topics to supplement courses.
- Collected, organized and summarized research findings.
- Built trust and rapport with compassionate approach.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Utilized evidence-based techniques to deliver successful treatment.
- Introduced meditation, guided imagery, and breathing techniques, clients.
- Built and maintained relationships, fostering positive, supportive and empowering client environments.
Special Project Manager
North Bay Military Family Resource Centre
01.2022 - 03.2022
- Prepared and presented multiple written reports and PowerPoint presentations.
- Reviewed literature from various levels and sources to determine ongoing availability of resources.
- Organized material to research and complete writing tasks.
- Demonstrated strong organizational and time management skills while managing projects.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Military Family Navigator – Deployment Support
Petawawa Military Family Resource Centre
04.2019 - 01.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Determined eligibility and suitability for programs by performing client intake interviews.
- Facilitated client support groups to provide resources and assistance.
- Recorded case notes and performed follow-up documentation.
- Facilitated classes to help clients develop life skills.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs.
- Utilized evidence-based practices to provide effective interventions for clients.
- Facilitated peer support groups to help clients connect with others.
- Participated in professional development and training opportunities to enhance clinical skills.
- Devised and implemented community-based programs.
- Participated in interdisciplinary team meetings.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Implemented practices and policies to keep on task and prioritize duties.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Conducted outreach activities to engage local stakeholders in programs.
- Collected and entered program and clients data into Penelope database for future reference and use.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned, administered and controlled budgets.
Assistant Program Coordinator
The Phoenix Center for Children and Families / CPAN
10.2018 - 03.2019
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
- Organized meetings and scheduled events.
- Supported planning and coordination of [Type] program and associated activities.
- Collaborated with community members to develop and implement program initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Recorded project expenses and submitted weekly reports to management.
- Managed and routed approximately [Number] calls appropriately per day.
- Gathered and organized materials to support operations.
- Monitored front areas so that questions could be promptly addressed.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Library Assistant
Pembroke Public Library
12.2016 - 09.2018
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Monitored library environments to maintain safe, hazard-free settings.
- Helped children select appropriate reading level library books.
- Located library materials, resources and technologies to fulfill patron requests.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Collected fees, fines and donations for balanced library finances.
- Maintained secure environment by monitoring visitors at front desk.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Utilized computer databases to locate library materials.
- Processed library card applications to provide access to library services.
- Marketed library's many services to visitors and patrons through active communication.
- Managed library materials for accurate record-keeping.
- Helped patrons locate resources using catalog and circulation systems.
- Kept detailed records of lending transactions and library users.
- Created welcoming and comfortable space by keeping library clean and organized.
Early Childhood Educator Assistant
Deep River Nursery School
06.2016 - 12.2016
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Logged information regarding naps, feedings, and any medications administered
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Front Desk Associate
Nepean Sportsplex, City of Ottawa
06.2015 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation..
- Greeted clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted clients and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Program Facilitator
Lakeside Ron Kolbus Center, City of Ottawa
01.2014 - 06.2016
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Planned special [Type] events for program participants based on changing needs, times of year, and availability.
- Identified areas in need of improvement and implemented solutions.
- Planned, administered and controlled budgets.
- Scheduled educational activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Encouraged children's emotional and social development.
- Developed lessons and activities to promote children's physical and emotional development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Created and implemented activities to promote language development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Program Coordinator / Leader and Administrative Assistant
Michelle Heights Community Center, City of Ottawa
06.2009 - 06.2016
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
Drop in Support (Student Placement)
Opertation Come Home
01.2014 - 09.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with youth and staff members.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Offered community resource guidance to clients to meet youth needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Acted as drop in staff interacting with youth
- Organized donations
- Maintained a clean and safe space for the youth
- Assisted in preparations for the daily breakfast program
Administrative Assistant
Office Team (Temp Agency)
01.2013 - 12.2013
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Data entry
- Manual and electronic filing
- Answering and direct phone calls
Admin / Customer Service
Townhouse Residence, Nipissing University
09.2010 - 05.2011
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Store Front Associate
Ottawa Rapids Baseball
05.2008 - 09.2010
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Social Work -
University of Manitoba
Winnipeg, Manitoba08-2025
Social Service Worker, Diploma - Social Service Worker
Algonquin College
Ottawa, Ontario01.2014
Bachelor of Arts - Religion and Cultures
Nipissing University
North Bay, Ontario01.2012
Skills
- Communication
- Crisis Intervention
- Conflict Resolution
- Case Management
- Goal Setting
- Family Care Plans
- Administrative Skills
- Data Entry
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Database Management
- Email Communication
- Internet Browsing
- Filing Incident Reports
- Filing Injury Reports
- Referrals and networking
- Case records management
- Database updates
- Community resources
- Research tools
- Database management
- Applicant interviewing
- Life skills development
- Client advocacy
- Report preparation
- Records maintenance
- Records management
- Social services
- Crisis intervention
- Risk determination
- Case management
- Client rights advocacy
- Service planning
- Client-centered care
- Community referrals
- Efficient under pressure
- Crisis intervention techniques
- Strengths-based solution-focused
- CPR, first aid, AED
- Solution-based interventions
- Compassionate
- One-on-one support
- Service referral
- Documentation requirements
- Building rapport
- Referral coordination
- Compliance requirements
Experience Years
14
Certificates And Professional Development
- Accessibility for Ontarians with Disabilities Act Training (AODA), 2022
- CPI Nonviolent Crisis Intervention Training
- Mental Health First Aid, 2021
- 7 Habits of Highly Effective People Facilitator Course, 2022
- CPR / First Aid Training, 2023
Languages
English
Native or Bilingual
Certification
- Accessibility for Ontarians with Disabilities Act Training (AODA) 2022
- CPI Nonviolent Crisis Intervention Training (expired)
- Mental Health First aid 2021
- 7 habits of highly effective people facilitator course 2022
- CPR / First aid training 2023
Timeline
Equine Assited Learning (Student Placement)
Ad Astra - Stables
06.2024 - 08.2024
Military Family Navigator – Child Care Navigator
North Bay Military Family Resource Centre
03.2022 - 06.2025
Special Project Manager
North Bay Military Family Resource Centre
01.2022 - 03.2022
Military Family Navigator – Deployment Support
Petawawa Military Family Resource Centre
04.2019 - 01.2022
Assistant Program Coordinator
The Phoenix Center for Children and Families / CPAN
10.2018 - 03.2019
Library Assistant
Pembroke Public Library
12.2016 - 09.2018
Early Childhood Educator Assistant
Deep River Nursery School
06.2016 - 12.2016
Front Desk Associate
Nepean Sportsplex, City of Ottawa
06.2015 - 06.2016
Drop in Support (Student Placement)
Opertation Come Home
01.2014 - 09.2014
Program Facilitator
Lakeside Ron Kolbus Center, City of Ottawa
01.2014 - 06.2016
Administrative Assistant
Office Team (Temp Agency)
01.2013 - 12.2013
Admin / Customer Service
Townhouse Residence, Nipissing University
09.2010 - 05.2011
Program Coordinator / Leader and Administrative Assistant
Michelle Heights Community Center, City of Ottawa
06.2009 - 06.2016
Store Front Associate
Ottawa Rapids Baseball
05.2008 - 09.2010
Bachelor of Social Work -
University of Manitoba
Social Service Worker, Diploma - Social Service Worker
Algonquin College
Bachelor of Arts - Religion and Cultures
Nipissing University
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