Ashley Rayner

February 2023 - Present

• Provided compassionate patient-centered care, ensuring active listening and professionalism
• Developed strong interpersonal skills with diverse populations by interacting with patients, families and other healthcare members
• Worked in fast-paced and high-stress environments calmly while managing multiple responsibilities at once

March 2023 - October 2024

• Established strong connections and a tailored experience with customers encouraging repeated visits
• Listened attentively to customer needs and concerns, responding with care and understanding
• Worked on my feet for extended periods of time without compromising service
• Adhered to sanitation, safety and alcoholic beverage control policies

August 2022 - February 2023

• Delivered exceptional customer service, ensuring professionalism while cultivating strong relationships with customers
• Fostered a collaborative environment by ensuring I communicated closely with all members of staff, including front-of-house and kitchen
• Utilized active listening and strong empathy to resolve customer concerns
• Handled multiple responsibilities at once all while staying organized and efficient

October 2020 - March 2021

• Created a welcoming environment, ensuring I took my time explaining medical processes to alleviate patient anxiety
• Provided emotional support and built trust with patients' by acknowledging their fears and offering compassion
• Combined customer service training with medical knowledge to remain calm under pressure and adapt communication styles for different patient needs such as a softer one for a nervous patient