Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Muttiyeb Shahbaz

Pickering,England

Summary

Highly motivated, confident, and diligent IT professional with a strong understanding of technology, implementing and maintaining information technology strategies, and exceptional customer service skills. Skilled in staff management, researching and executing technological strategic solutions, and coordinating systems, procedures, and policies. Enthusiastic, prolific, and dynamic individual with exceptional abilities in handling IT projects and monitoring project progress. Possesses strong problem-solving skills and the ability to troubleshoot systems and devise corrective measures. Adept at maintaining a safe and secure work environment. Intelligent, energetic, and active team player who excels at accomplishing projects in a timely manner. Proficient individual with excellent communication, interpersonal, and analytical skills. Efficient in preserving the organization's efficiency by delivering strategic plans, preserving assets, and ensuring quality service through the enforcement of skill sets.

Overview

5
5
years of professional experience

Work History

IT Service Desk Analyst

NHS England
03.2023 - 08.2024
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
  • Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
  • Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.

IT Service Desk Analyst Training

Generation
12.2022 - 02.2023
  • Company Overview: Generation IT Service Desk Analyst Training, Leeds, England
  • During in generation training i have learned excellent customer service skills and system troubleshooting skills also learned the growth mindset behaviour
  • Consistency in every aspect
  • Collaboration with team
  • Workplace environment awareness
  • Encourage growth mindset
  • Generation IT Service Desk Analyst Training, Leeds, England

Supervisor

Shell Gas Station
07.2021 - 11.2022
  • As retail assistant helps customers to be served in a good way and processing transactions and also performs duties as a supervisor was responsible to for overseeing daily operations such as make orders and manage deliveries and everyday banking
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Team Member

KFC
01.2020 - 07.2021
  • Executed cooking duties effectively under demanding workplace conditions.

Education

Generation IT SDA training - IT Analyst Training

Generation
Leeds
01.2023

ISTQB foundation level certification - Software Testing

Istqb
Uk And Ireland Board
01.2022

Masters In Information Technology - Information Technology

Virtual University of Pakistan
Pakistan
01.2020

Bachelor In Computer Science - Computer Science

University of Punjab
Pakistan
01.2016

Skills

  • Strong interpersonal and analytical skills
  • Verbal and written communication skills
  • Problem solving skills
  • Energetic and active team player
  • Passion towards learning

Languages

English
Professional Working

Hobbies and Interests

  • Reading books
  • Travel for leisure

Timeline

IT Service Desk Analyst

NHS England
03.2023 - 08.2024

IT Service Desk Analyst Training

Generation
12.2022 - 02.2023

Supervisor

Shell Gas Station
07.2021 - 11.2022

Team Member

KFC
01.2020 - 07.2021

Generation IT SDA training - IT Analyst Training

Generation

ISTQB foundation level certification - Software Testing

Istqb

Masters In Information Technology - Information Technology

Virtual University of Pakistan

Bachelor In Computer Science - Computer Science

University of Punjab
Muttiyeb Shahbaz