Ashley Polanco
Santa Clarita CA
Summary
Dedicated professional with over 15 years of experience in delivering exceptional administrative assistance and adept problem-solving skills. I am a Certified Paralegal with a strong foundation in legal research and document drafting, demonstrating a commitment to precision and detail in all tasks. Eager to contribute to a collaborative team environment by leveraging extensive expertise to enhance operational efficiency and client satisfaction. Proven ability to navigate complex situations with a friendly demeanor, ensuring positive outcomes for clients and colleagues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Valencia Acura
Valencia, CA
12.2019 - Current
- Answered all incoming calls with friendliness and enthusiasm, managed all online inquiries, and handled all questions, concerns, or appointment scheduling.
- Processed both in person and online digital payments, achieving a 100 percent accuracy rate in all transactions.
- Recognized and received Customer Service Award and Employee of the Quarter 3 times.
- Promptly responded to all general inquiries from clients, staff, and vendors; via phone, email, and fax.
- Handled cash drawer for both internal and external accounts with zero error rate.
- Maintained referral tracking system for online advertisements to continue growth and increase company revenue.
Call Center Supervisor
MV Transportation Inc.
Valencia, CA
12.2016 - 12.2019
- Overseeing a high call volume call center with over 900 daily calls, and all responsibilities to routinely meet or exceed expectations.
- Trained and mentored over 25 new and existing staff on phone script and communicated most up-to-date procedures.
- Effectively, through practice and training, got call center hold time down from 5 minutes to 2 and a half minutes.
- Conducting effective customer service relations through both direct contact and over the phone.
Legal Assistant/Receptionist
DCD Law
San Fernando, CA
05.2014 - 12.2016
- Ability to manage busy schedules on calendars, maintain files, and coordinate meetings while handling multiple, often urgent, requests.
- Adherence to privacy standards when handling sensitive client and case information.
- Drafted documents such as affidavits, motions, and contracts
- Experience using databases like Westlaw or LexisNexis.
- Ability to manage multiple projects simultaneously under tight deadlines.
- Organized and maintained electronic filing systems for efficient document retrieval.
Receptionist/Administrative Assistant
Back to Health Chiropractic
Santa Clarita, CA
06.2010 - 05.2014
- Multitasker of scheduling appointments, coordinating staff, maintaining office supplies inventory, and handling management emails, phone calls, and meetings.
- Scheduled client appointments, including follow-up and reminder phone calls.
- Developed and implemented a comprehensive training program for new hires.
- Mailed and emailed receipts, invoices, and assisted clients with any billing questions.
- Designed and tracked survey responses to oversee overall customer satisfaction, and bring solutions to any issues.
- Verified all insurance was active, and followed up with payments until the closing of the file.
Education
Diploma -
Palmdale High School
Palmdale, CAParalegal Certification - Paralegal
NIU College
Woodland HillsAssociate’s degree, Bachelor's degree - Criminal Justice
University of Antelope Valley
Lancaster, CASkills
- Skilled in document and spreadsheet management
- Experience using databases like Westlaw or LexisNexis
- Case Management and E-Filing
- Preparing legal documents such as briefs, pleadings, appeals, and discovery requests
- Drafting correspondence and liaising between attorneys and courts
- Experienced in managing deadlines effectively
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Earned "Employee of the Quarter" in 2025.
Certification
Paralegal Certification
- Legal Research, Drafting, Pleadings, Contracts, Document Management, E-filing, and direct client communication
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Valencia Acura
12.2019 - Current
Call Center Supervisor
MV Transportation Inc.
12.2016 - 12.2019
Legal Assistant/Receptionist
DCD Law
05.2014 - 12.2016
Receptionist/Administrative Assistant
Back to Health Chiropractic
06.2010 - 05.2014
Paralegal Certification - Paralegal
NIU College
Associate’s degree, Bachelor's degree - Criminal Justice
University of Antelope Valley
Diploma -
Palmdale High School