ASHLEY MOULAND
Bonavista,NL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
CLIENT SERVICES OFFICER
Child, Seniors, And Social Development
10.2006 - Current
- Work as part of a team to ensure that services are provided to clients according to standards and procedures governed by the Department of Children, Seniors and Social Development.
- Case Maintenance CSO: Gained experience in ongoing case maintenance through determining the continuing eligibility for income and employment services.
- Pay Authorization Unit (PAU) CSO: Review payments sent through the CAPS system with a view to detect errors and ensure that they are corrected.
- Provide assistance to other units within the Income Support Division such as the Mailback Unit, Eligibility Assurance Unit as needed.
- Reassigned to test the CAPS system as needed, which involved working closely with OCIO.
INTERVIEWER / TRANSCRIBER
Trinity Historical Society
05.2006 - 10.2006
- Worked with a team of people to complete an Oral History Project.
- Gathered and recorded the history of the 20th and 21st century through the collection of memories and stories of residents from specific resettled communities in the Trinity Bay area.
- Required to transcribe the information using a word processing program and special transcription machines.
FRONT COUNTER CLERK
Tim Hortons
07.2005 - 08.2005
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Utilize skills such as money and time management.
EARLY CHILDHOOD EDUCATOR
YMCA Birchwood Child Development Centre
05.2005 - 08.2005
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Created safe and nurturing learning environment for preschoolers.
FACULTY ASSISTANT
William and Catherine Booth College
09.2003 - 04.2004
- Collaborated with various departments to complete assigned tasks.
- Delivered clerical support by handling range of routine and special requirements.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
RELIEF RECEPTIONIST
William and Catherine Booth College
09.2000 - 04.2004
- Operated the switchboard, typing, and preparing documents as needed
RESIDENT ASSISTANT
William and Catherine Booth College
01.2003 - 12.2003
- Co-supervised a dorm of college-aged women.
- Promoted a positive living environment by organizing and leading community-building events for residents.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
PROGRAM DIRECTOR
Camp Starrigan
06.2003 - 08.2003
- Developed and implemented a camping program for kids of all ages.
- Supervised a team of leaders to ensure that the camping program was a success.
- Oversaw staff schedules and assignments to handle programming demands.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
Education
Professional Certificate - Excel Skills For Business
Macquarie University On Coursera
2024
Professional Certificate - IBM Data Analytics With Excel And R
IBM On Coursera
2023
Bachelor of Arts - Youth Ministries
William And Catherine Booth College
Winnipeg, Manitoba2004
Skills
- Proficiency in Advanced Excel
- Data Analysis
- Computer skills
- Attention to detail
- Time management
- Excellent communication
- Team collaboration
- Problem-solving abilities
- Organizational skills
- Multitasking capabilities
- Strong work ethic
- Flexible schedule
Languages
English
Native or Bilingual
French
Elementary
VOLUNTEER EXPERIENCE
The Salvation Army Bonavista Corps 09/1997 to Current
Bonavista, Newfoundland
- Leader in various areas within the church: teaching children's Sunday School, music ministry and assisting in the Women's Ministry Programming.
- Assists with special events and programs.
Weetamah Community Church 09/2000 to 03/2004
Winnipeg, Manitoba
- Member of the Red Berets which was a group of people who were trained to minister to people who were homeless and low-income. This ministry involved preparing and serving meals to the homeless people of downtown Winnipeg and providing help physically, mentally or socially.
- Youth Group leader for teenagers, and a Sunday School teacher for preschoolers.
- The ministry at this church was mainly to people of Aboriginal descent.
References
- Greta Dillon
Client Services Manager
Children, Seniors and Social Development
(709) 466-4044
gretadillon@gov.nl.ca
- Mandy Tucker
Client Services Manager
Children, Seniors and Social Development
(709) 279-7635
mandytucker@gov.nl.ca
Timeline
CLIENT SERVICES OFFICER
Child, Seniors, And Social Development
10.2006 - Current
INTERVIEWER / TRANSCRIBER
Trinity Historical Society
05.2006 - 10.2006
FRONT COUNTER CLERK
Tim Hortons
07.2005 - 08.2005
EARLY CHILDHOOD EDUCATOR
YMCA Birchwood Child Development Centre
05.2005 - 08.2005
FACULTY ASSISTANT
William and Catherine Booth College
09.2003 - 04.2004
PROGRAM DIRECTOR
Camp Starrigan
06.2003 - 08.2003
RESIDENT ASSISTANT
William and Catherine Booth College
01.2003 - 12.2003
RELIEF RECEPTIONIST
William and Catherine Booth College
09.2000 - 04.2004
Professional Certificate - Excel Skills For Business
Macquarie University On Coursera
Professional Certificate - IBM Data Analytics With Excel And R
IBM On Coursera
Bachelor of Arts - Youth Ministries
William And Catherine Booth College
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