Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Way

Bonavista,NL

Summary

Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excels in listening, empathy, and patience, which are crucial for addressing customer needs effectively, and building positive relationships.

Highly motivated, with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Telelink
St. John's, Newfoundland and Labrador
09.2012 - Current
  • Ensured the safety of traveling employees through proactive risk mitigation, and 24/7 response.
  • Managed real-time lone worker safety to reduce risks and enhance compliance.
  • Mobilized teams for rapid response to incidents and emergencies, minimizing potential impacts.

Education

High School Diploma -

Discovery Collegiate
Bonavista, NL
06-2004

Skills

  • Risk assessment and incident response
  • Customer service and support
  • Team coordination
  • Stress tolerance
  • Problem-solving
  • Data entry
  • Communication skills
  • Safety procedures
  • Employee training
  • Multitasking and organization
  • Adaptability

Timeline

Customer Service Representative

Telelink
09.2012 - Current

High School Diploma -

Discovery Collegiate
Matthew Way