ASHLEY MARKIEWICZ - RAMIREZ
West Covina
Summary
Dynamic Senior Associate with proven leadership at Wayfair, excelling in resource planning and team development. Spearheaded strategic outbound initiatives, enhancing operational efficiency and decision-making. Recognized for effective communication and analytical thinking, driving performance improvements across high-volume operations. Committed to fostering collaboration and mentoring talent for sustained success.
Overview
13
13
years of professional experience
Work History
SENIOR ASSOCIATE - ROUTING SUPERVISOR
WAYFAIR
City of Industry
01.2019 - Current
- Managed team of 5 direct reports overseeing end-to-end routing and outbound metrics for 8 high volume HDOs and overnight co-located buildings.
- Mentored junior associates on operational procedures and best practices to improve performance.
- Developed training materials aimed at enhancing team member efficiency and effectiveness.
- Analyzed forecasted inbound orders to create strategic outbound resource plans for home delivery.
- Conducted site visits to ensure operational alignment with routing strategies.
- Established standards for route execution, meeting expectations for drivers, customers, and organizational objectives.
- Led cross functional training seminars to implement new initiatives effectively.
- Delivered cost and data analysis for upcoming pilots, improving decision-making processes.
Sales Associate
LESSO KITCHEN AND BATH
01.2017 - 01.2019
Lead Customer Service Representative
VERTEX CHINA
01.2015 - 01.2017
Medical Assistant
HEALTHPOINTE MEDICAL GROUP
01.2014 - 01.2015
Lead Medical Assistant
REJUVAYOU MED SPA
01.2013 - 01.2014
Education
Associates -
PLATT College
01.2013
Skills
- Leadership and collaboration
- Resource planning
- Flexible scheduling
- New hire training
- Teamwork
- Computer proficiency
- Decision making
- Relationship management
- Multitasking and organization
- Analytical thinking
- Effective communication
- Creative problem solving
- Strategic planning
Timeline
SENIOR ASSOCIATE - ROUTING SUPERVISOR
WAYFAIR
01.2019 - Current
Sales Associate
LESSO KITCHEN AND BATH
01.2017 - 01.2019
Lead Customer Service Representative
VERTEX CHINA
01.2015 - 01.2017
Medical Assistant
HEALTHPOINTE MEDICAL GROUP
01.2014 - 01.2015
Lead Medical Assistant
REJUVAYOU MED SPA
01.2013 - 01.2014
Associates -
PLATT College