Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Khaled Valliani

Summary

Detail oriented seeking an entry level position as an Air Traffic Controller. equipped with exceptional communication and a keen sense of responsibility. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Motivated to contribute to the safe and efficient management of airspace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warrant Officer 1st Class

220 Red River
10.2014 - 06.2021


  • Effectively communicated with pilots by clearly speaking, enunciating properly to maximize communication efficiency and to reduce complications while practicing active listening.
  • Communicated with control towers for takeoff clearances, arrival instructions and other information using radio equipment.
  • Attended various training courses in specific relation to pilot training along with Air & ground traffic control operators
  • Attended Training operations across canada such as comox, BC. Vernon, BC. Cold lake, Alberta military base.
  • Staffed and trained younger generations of cadets till date; the principles of flight, positions, and over all responsibility that comes with being a pilot.
  • Led a battalion of 4000+ Cadets across canada at Vernon CTC, BC.

Right Wing General Manager

WashMethod .LTD
09.2022 - 07.2023


  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Introduced new methods, practices, and systems to reduce turnaround time by 31%.


C19CI - Covid-19 Investigator

Shared Health - 24/7 Intouch
10.2021 - 03.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved operations through consistent hard work.

Customer Service Associate

Home Depot
03.2020 - 06.2021
  • Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Education

Bachelor of Science - Business & Psych Analysis

University of Winnipeg
Winnipeg, MB

High School Diploma -

Glenlawn Collegiate
Winnipeg, MB
06.2020

Skills

  • Bilingual - English and All Dialects of Arabic
  • Communication
  • Active Listening
  • Patience
  • Time Management
  • Training and Development
  • Collaboration with Team Members
  • Analytical Skills
  • Risk Mitigation

Certification

  • Exemplary Squadron Commander - Awarded by Barry Rempel
  • Lord Strathcona Medal
  • Legion Medal of Excellence
  • Distinguished marksman
  • Medicine Hat, AB - Gtechniq Super Car Paint Understanding
  • Toronto, ON - Carpro Advanced Stage 5 Training (Detailing)
  • Certified Investigator, 24-7 Intouch - 10/22/2021

References

Judy Undiks 

Captain & Commanding Officer

Canadian Armed Forces 220 Red River

204-981-7548 - Jundiks@yahoo.com


Colin Bruce-Smith

Major/Principal

Canadian Armed Forces/Norquay School 

204-943-9541 - colin.bruce-smith@cadets.gc.ca.


Kelan Torch

Lieutenant 

Canadian Armed Forces

kelan.torch@220air.ca


Amanda Manness

Principal

Carpathia School

204-996-4321 - Amandamanness@gmail.com





Timeline

Right Wing General Manager

WashMethod .LTD
09.2022 - 07.2023

C19CI - Covid-19 Investigator

Shared Health - 24/7 Intouch
10.2021 - 03.2022

Customer Service Associate

Home Depot
03.2020 - 06.2021

Warrant Officer 1st Class

220 Red River
10.2014 - 06.2021

Bachelor of Science - Business & Psych Analysis

University of Winnipeg

High School Diploma -

Glenlawn Collegiate

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Khaled Valliani