Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Ashley Jung

San Diego

Summary

Proven Customer Service Specialist from Yogurt Heaven, adept in elevating customer satisfaction through exceptional communication and efficient task management. Mentored new staff, enhancing team performance. Skilled in food safety and excels under pressure, consistently delivering friendly service and resolving issues swiftly.

Overview

16
16
years of professional experience

Work History

Customer Service

Yogurt Heaven
San Diego
10.2023 - Current
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Performed closing procedures
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Volunteer

Zovio
San Diego
01.2009 - 12.2022
  • Put together backpacks with food and supplies for children. county.
  • Put together backpacks with food and supplies for children.
  • Sorted clothing for families in need.
  • Cleaned up various natural landscapes throughout the county, beautifying the space for all to enjoy.
  • I painted an elementary school.

Volunteer

Carls Bad Surgery Center
Carlsbad
03.2016 - 03.2019
  • Volunteered at 'Free Surgery Day' for people who are in need of surgeries but cannot afford to have them.
  • Cleaned operating rooms between surgeries.
  • I brought food and water to patients in recovery.
  • Changed bedding between surgeries.

Education

High School Diploma -

Scripps Ranch Highschool
San Diego, CA
05-2025

Skills

  • Customer service and communication skills
  • Motivated attitude
  • Patient
  • Friendly
  • Effective Under Pressure
  • Efficient Task Management
  • Food safety and sanitation practices
  • Effective Team Collaborator
  • Time management skills

Affiliations

  • Managed a job, soccer, and a 4.0 GPA all throughout high school
  • I have played soccer since the age of 2

Accomplishments

  • I have been capitan of my soccer team for the last 4 years

References

References available upon request.

Timeline

Customer Service

Yogurt Heaven
10.2023 - Current

Volunteer

Carls Bad Surgery Center
03.2016 - 03.2019

Volunteer

Zovio
01.2009 - 12.2022

High School Diploma -

Scripps Ranch Highschool

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Ashley Jung