Ashley Jackson
Brantford,ON
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed at BMO Financial and CIBC. Excelled in enhancing client relationships and navigating digital banking challenges. Demonstrated commitment to regulatory compliance and technical support, ensuring top-notch service delivery and operational excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BMO Financial
Ohsweken, Ontario
09.2024 - Current
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
Assistant Herdsman
Beechwood Holsteins LTD
Hagersville, Ontario
05.2018 - Current
- Verified animal wellness through frequent illness assessments, vaccinations and medication administration.
- Keeping accurate records of animal movements within the herd including births, deaths and sales and purchases.
- Collecting data on milk production, herd size, fertiliser usage and other relevant metrics.
Scale House Operator
County of Brant
Paris, Ontario
02.2017 - 02.2025
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Ensured compliance with municipal, provincial, and federal regulations.
- Directed customers and employees on proper waste management procedures.
Customer Service Representative
CIBC
Hagersville, Ontario
05.2022 - 07.2024
- Performed cash handling duties including counting currency, coins and checks.
- Built and maintained client relationships through quality, personalized interactions.
- Explained bank services, financial products and applicable fees to customers.
Education
Associate of Applied Science - Social Service Worker
Mohawk College
Brantford06-2012
Canadian Investments - Mutual Funds
IFSE Institute - Training
VirtualSkills
- Customer service
- Cash handling
- Digital banking
- Regulatory compliance
- Client relationship management
- Technical support
Timeline
Customer Service Representative
BMO Financial
09.2024 - Current
Customer Service Representative
CIBC
05.2022 - 07.2024
Assistant Herdsman
Beechwood Holsteins LTD
05.2018 - Current
Scale House Operator
County of Brant
02.2017 - 02.2025
Associate of Applied Science - Social Service Worker
Mohawk College
Canadian Investments - Mutual Funds
IFSE Institute - Training
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