Ashley Hart
New Waterford
Summary
Dynamic and dependable CCA from Maple Hill Manor, adept in problem-solving and critical thinking. Excelled in fast-paced environments, demonstrating exceptional teamwork and customer service skills. Proven track record of improving resident satisfaction through active listening and effective decision-making. Committed to continual learning and excellence, with a flair for de-escalating challenging situations. Experience with children / teenagers with Autism and ADHD also an asset, ages 0-19.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CCA
Maple Hill Manor
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members or independently.
- Adaptable to working days, nights, weekends and holidays.
- Prompt at decision making in trying to challenging situations.
- Developed and maintained courteous and effective working relationships.
- Maintaining resident ( client ) confidentiality.
- Extremely patient and understanding. Strong ability to navigate through difficult conversations or de-escalating confrontation.
- Consistently demonstrate ability to redirect residents who present with challenging behaviors.
- Passionate about learning and committed to continual improvement.
Education
Continuing Care Assistant -
NSCC
Sydney, NS03-2020
High School Diploma -
Glace Bay High School
Glace Bay, NS06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
- Calm under pressure
- Decision-making
Accomplishments
I am a compassionate and dedicated healthcare professional with over 3 years of experience providing direct care to those with individual and diverse needs in multiple settings. I am skilled in fostering a safe and supportive environment with a deep understanding of autism, ADHD, fetal alcohol syndrome etc. This has been apart of my life for almost 20 years and counting. I have a great ability to build trust, rapports and handle challenges with empathy. I am passionate about empowering others to reach their full potential while maintaining dignity and respect.
Certification
- WHMIS
- OH&S
- First Aid Level C Certificate
- Dementia: Understanding the Journey
- Palliative Care
- Food Handler's Safety Certificate
- Integrated French Program Certificate ( grade 7-12)
- Medication Awareness Course
Timeline
CCA
Maple Hill Manor
10.2021 - Current
- WHMIS
- OH&S
- First Aid Level C Certificate
- Dementia: Understanding the Journey
- Palliative Care
- Food Handler's Safety Certificate
- Integrated French Program Certificate ( grade 7-12)
- Medication Awareness Course
Continuing Care Assistant -
NSCC
High School Diploma -
Glace Bay High School
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