Open To Work
Ashley Graham
Etobicoke,Canada
Work Preference
Summary
Service manager specializing in team leadership and conflict resolution with a strong emphasis on customer satisfaction. Experience in training staff and optimizing scheduling has consistently improved service levels, contributing to enhanced operational performance.
Overview
19
19
years of professional experience
Work History
Service Manager
Farm Boy Inc
03.2018 - 04.2026
- Trained and led teams to exceed customer service standards.
- Resolved customer complaints promptly to enhance loyalty and satisfaction.
- Collaborated with HR and management to streamline scheduling and improve workflow.
- Conducted interviews for prospective candidates, contributing to team effectiveness.
- Organized training sessions, ensuring all materials were current and relevant.
- Maintained cash office security, including accurate cash levels and deposits.
- Executed merchandising orders, enhancing visual appeal of floral displays.
- Performed weekly audits on Interac machines for operational integrity.
Swing Manager/Store Manager
McDonald’s Canada
09.2007 - 02.2018
- Conducted interviews and orientation for new hires, ensuring compliance with legal paperwork and facilitating smooth onboarding.
- Maintained employee files and entered profiles into payroll and POS systems.
- Monitored employee time-cards to address discrepancies promptly.
- Organized and delivered training programs for staff development.
- Wrote and conducted performance reviews to assess employee progress and provide constructive feedback.
- Managed inventory control, reviewing metrics to identify and mitigate losses proactively.
- Created schedules aligning with peak business periods to optimize staffing.
- Implemented task delegation for promotions and organized team outings.
Education
ADP Entry Level Payroll Specialist Professional Certificate -
Coursera
Online05-2026
CPR2 First Aid -
The Red Cross
Toronto, ON02-2026
High School Diploma -
Lakeshore Collegiate Institute
Etobicoke, ON06-2007
Skills
- Customer service and support
- Store operations management
- Cash handling
- POS systems expertise
- Scheduling optimization
- Stock control
- Operational efficiency
- Regulatory compliance
- Performance evaluation
- Program assessment
- Team leadership
- Employee training
- Leadership development
- Task delegation
- Employee engagement
- Conflict resolution
- Quality management
- Scheduling skills
- Documentation practices
- Goal setting
- Integrity and trustworthiness
- Customer response
Timeline
Service Manager
Farm Boy Inc
03.2018 - 04.2026
Swing Manager/Store Manager
McDonald’s Canada
09.2007 - 02.2018
ADP Entry Level Payroll Specialist Professional Certificate -
Coursera
CPR2 First Aid -
The Red Cross
High School Diploma -
Lakeshore Collegiate Institute