Ashley Day
Grand Falls-Windsor
Summary
Results-driven Business Operations Manager with over 18 years of experience in streamlining processes, optimizing team performance, and delivering high-impact solutions in mental health care and employee assistance settings. Proven track record in strategic planning, cross-functional leadership, and data-driven decision-making to improve service quality and organizational efficiency. Skilled in managing and mentoring large administrative teams, driving accountability and cohesion across diverse roles and responsibilities. Adept at fostering a collaborative culture while maintaining a sharp focus on compliance, budget control, and client satisfaction. Passionate about building resilient systems that support both staff and the individuals they serve.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Homewood Health Inc.
10.2024 - Current
- Oversee daily operations across multiple service lines within the Workplace Mental Health Assessment and Treatment teams, ensuring seamless administrative support and strict compliance with mental healthcare standards
- Provide day-to-day leadership and oversight of the administrative team, managing workflows, priorities, and service quality to support clinical operations and organizational goals
- Lead and manage a diverse team of 20+ administrative professionals across regional offices, fostering professional development, accountability, and strong team cohesion
- Support business development by assisting in the sales and promotion of mental health assessment and treatment services to employers, contributing to client acquisition and retention
- Drive continuous improvement initiatives to streamline workflows, reduce inefficiencies, and enhance service delivery for clients and clinicians
- Collaborate with executive leadership to develop and execute strategic plans aligned with organizational goals and regulatory frameworks
- Manage budgets, procurement, and vendor relationships to maintain cost-effective operations without compromising service quality
- Create, monitor, and report on key performance indicators (KPIs) to support data-driven decision-making and sustain operational excellence
- Coordinate onboarding, training, and policy compliance across administrative functions, contributing to a high-retention, low-turnover environment
- Champion a culture of empathy, inclusion, and respect within a high-demand mental health services context
Manager of Administrative Support Services, Complex Care
Homewood Health Inc.
01.2021 - 10.2024
- Managed administrative operations for Complex Care programs, supporting clinicians and service teams across multiple regions
- Supervised a geographically distributed administrative team, ensuring consistent standards and service delivery
- Standardized workflows, enhanced documentation systems, and implemented process improvements to increase efficiency
- Acted as liaison between clinical and operations leadership, translating service needs into administrative solutions
- Oversaw scheduling, privacy compliance, training programs, and workload distribution across administrative functions
- Played a critical role in supporting the transition to virtual care models during the COVID-19 pandemic
Team Lead, Administrative and Support Services
Homewood Health Inc.
10.2011 - 01.2021
- Provided daily oversight of administrative staff supporting clinical programs across the region
- Supported recruitment, onboarding, and performance evaluations for administrative personnel
- Developed internal documentation, process guidelines, and staff support materials
- Resolved administrative challenges and ensured efficient day-to-day operations
- Worked closely with clinical and executive teams on coordination, reporting, and communication processes
National Coordinator, SAE/Fitness to Work (FTW) Services
Homewood Health Inc.
02.2009 - 10.2011
- Coordinated Specialized Assessment and Evaluation (SAE) and Fitness to Work services across provincial and national client accounts
- Managed scheduling, documentation, and communication between clinicians, clients, and employer stakeholders
- Maintained national service calendars and improved turnaround times for complex case coordination
- Supported data collection, audits, and quality assurance for evolving national service offerings
Regional Administrator
Homewood Health Inc.
10.2007 - 02.2009
- Provided administrative support for clinical operations in Northern Alberta
- Handled intake, scheduling, and records management for regional programs
- Maintained documentation compliance and contributed to regional process improvements adopted at the national level
Education
Bachelor of Arts - Psychology
Memorial University
St. John’s, NL01.2010
Addictions Counselling Certificate -
Vancouver Community College
Vancouver, BC01.2013
Community Counselling Certificate -
Vancouver Community College
Vancouver, BC01.2012
Skills
- Microsoft Office 365 (Excel, Outlook, Teams, PowerPoint, Word)
- Electronic Health Records (EHR) Systems
- Case Management & Scheduling Platforms
- Remote Collaboration Tools (Zoom, Teams)
- KPI Tracking & Reporting Dashboards
- Documentation and Privacy Compliance
Certification
Mental Health First Aid, Mental Health Commission of Canada, 2025
Personal Information
Title: Business Operations Manager
Timeline
Business Operations Manager
Homewood Health Inc.
10.2024 - Current
Manager of Administrative Support Services, Complex Care
Homewood Health Inc.
01.2021 - 10.2024
Team Lead, Administrative and Support Services
Homewood Health Inc.
10.2011 - 01.2021
National Coordinator, SAE/Fitness to Work (FTW) Services
Homewood Health Inc.
02.2009 - 10.2011
Regional Administrator
Homewood Health Inc.
10.2007 - 02.2009
Addictions Counselling Certificate -
Vancouver Community College
Community Counselling Certificate -
Vancouver Community College
Bachelor of Arts - Psychology
Memorial University
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