FRANK O. J.
Edmonton,Canada
Summary
Human Resources Professional experienced in recruitment, employee relations, and performance management. Delivered effective HR operations through strategic consultation with leaders, alignment of HR practices with business objectives, and compliance with employment legislation. Focused on enhancing organizational performance and stakeholder engagement while optimizing processes and mitigating risks.
Overview
12
12
years of professional experience
Work History
Business Operations Manager
JayAkins Studios
Edmonton, Canada
02.2022 - Current
- Oversee end-to-end service delivery operations including intake, scheduling, execution, and client follow-up.
- Managed operational workflows, documentation standards, and service performance metrics to ensure alignment with business objectives.
- Monitored workload distribution, service timelines, and quality outcomes to achieve operational targets and enhance service delivery.
- Functioned as the first point of contact for service escalations, performed impact assessments, and facilitated timely resolution to minimize client disruption.
- Lead process improvement initiatives to enhance operational efficiency, consistency, and client satisfaction.
- Partner with executive leadership on strategic planning, operational forecasting, and service innovation.
- Manage vendors, contractors, and operational resources to ensure readiness and continuity of service delivery.
- Canada
Manager
Valspar, Sherwin Williams
Edmonton, Canada
09.2020 - 01.2023
- Managed account data, reporting, and documentation to ensure accurate insights across multiple business channels.
- Prepared structured reports and performance presentations for leadership.
- Coordinated communications and follow-ups with key stakeholders to facilitate project alignment and timely decision-making.
- Maintained detailed client records and supported CRM data integrity.
- Operated in a performance-driven, high-accountability environment.
- Edmonton, AB
Manager
Sherwin Williams
Prince George, Canada
05.2019 - 08.2020
- Managed competing operational priorities in a fast-paced environment.
- Facilitated recruitment, onboarding, and employee training initiatives to enhance workforce integration.
- Assisted in performance evaluation processes and development planning.
- Assisted in assessing job responsibilities and clarifying roles to improve team alignment.
- Ensured safe work environment in compliance with Occupational Health & Safety standards, fostering employee well-being.
- Prince George, BC
Management Trainee
Sherwin Williams
Kelowna, Canada
05.2018 - 08.2019
- Supported senior leaders by coordinating documentation, scheduling, and preparing meeting materials to ensure smooth operations.
- Documented meeting discussions and tracked action items to enhance follow-up accountability.
- Managed data entry, organized filing systems, and generated internal reports to streamline information access.
- Learned about conflict resolution and sitting in on disciplinary hearings and gained knowledge of company policies, protocols, and processes.
- Fulfilled all requirements and meeting goals set out at the start of the traineeship, and advanced to the position of Assistant Manager.
- Kelowna, BC
HR Assistant / Administrative Assistant
Jomason Investment Inc.
, Nigeria
06.2014 - 07.2015
- Facilitated job postings, candidate screening, and onboarding documentation to streamline recruitment process.
- Supported full-cycle recruitment and staffing processes.
- Maintained HR records, employee files, and payroll documentation.
- Coordinated employee leave tracking and addressed employee relations matters to maintain workforce stability.
- Ensured compliance with employment standards and internal HR policies.
- Supported HR operations in Nigeria to optimize workforce management and align with organizational goals.
Education
Masters Degree - Business Administration
Thompson Rivers University
Kamloops, BC, CanadaBachelor of Science - Human Resource Management
Covenant University
Skills
- Operational Strategy Development
- Change management
- Performance management
- Employee relations
- Recruitment & Selection
- Stakeholder consultation
- HR policy compliance
- Employment Standards Code Knowledge
- HRIS Systems (Success factors)
- HR reporting
- Data tracking
- Microsoft 365 (Excel, Word, Outlook, Teams)
- SharePoint
- Training development
References
Available upon request.
Degrees
- MBA
- BSc
Timeline
Business Operations Manager
JayAkins Studios
02.2022 - Current
Manager
Valspar, Sherwin Williams
09.2020 - 01.2023
Manager
Sherwin Williams
05.2019 - 08.2020
Management Trainee
Sherwin Williams
05.2018 - 08.2019
HR Assistant / Administrative Assistant
Jomason Investment Inc.
06.2014 - 07.2015
Masters Degree - Business Administration
Thompson Rivers University
Bachelor of Science - Human Resource Management
Covenant University