Ashley Gonzalez
North Hollywood
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager on Duty
Sharkys Woodfired Mexican grill
North Hollywood
09.2023 - 01.2026
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed staff schedules and delegated tasks to maintain workflow efficiency.
- Trained new employees on service protocols and customer interaction techniques.
- Trained new bussers on proper cleaning techniques and restaurant protocols.
- Supervised busser team to ensure efficient table turnover and cleanliness.
- Organized and maintained inventory of cleaning supplies and utensils.
- Communicated effectively with kitchen staff to manage dish availability.
- Monitored dining area for cleanliness, responding promptly to guest needs.
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
- Assisted servers in providing outstanding customer service.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Proactively removed used plates, silverware, and glasses from tables between courses.
- Delivered food items from the kitchen to the dining room table.
- Stocked condiments on tables as needed throughout the shift.
Front Desk Supervisor
Body Shop Inc
Los Angeles
01.2022 - 01.2023
- Managed daily front desk operations and guest interactions.
- Trained and supervised front desk staff for optimal performance.
- Handled guest inquiries, complaints, and requests promptly.
Education
North Hollywood Senior High
North HollywoodSkills
- Staff scheduling
- Inventory management
- Customer service
- Compliance monitoring
- Problem solving
- Communication skills
- Team leadership
- Time management
- Employee engagement
- Customer service focus
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager on Duty
Sharkys Woodfired Mexican grill
09.2023 - 01.2026
Front Desk Supervisor
Body Shop Inc
01.2022 - 01.2023
North Hollywood Senior High