ASHLEY FERRARELLI
Los Angeles
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
1
1
Certification
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Client Care Expert/Concierge
Louis Vuitton
Beverly Hills
01.2021 - 07.2026
- Strengthened brand reputation through relationship-building and customer advocacy, enhancing client trust and loyalty.
- Coordinated luxury product inquiries, providing personalized recommendations to enhance customer satisfaction.
- Collaborated with team members to streamline store operations and improve customer support.
Lead flight attendant
Delta Connection
New York
01.2017 - 01.2019
- Led team of flight attendants to deliver exceptional in-flight services for VIP clients, ensuring a tailored travel experience.
- Led pre-flight safety briefings for passengers and crew.
- Facilitated pre-flight safety briefings for passengers and crew to enhance awareness of safety protocols.
- Coordinated in-flight service and meal preparation efficiently.
- Implemented emergency procedures during in-flight incidents.
International flight attendant
Eastern Airlines
Miami
01.2015 - 01.2017
- Provided exceptional customer service to passengers on international flights.
- Anticipated and fulfilled passengers' needs with professionalism and attention to detail, contributing to a positive onboard experience.
- Prepared and presented gourmet meals and beverages tailored to individual preferences and dietary restrictions, enhancing overall passenger satisfaction.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Assisted passengers with special needs, offering support and guidance throughout journeys.
Barista
Starbucks
Miami
01.2007 - 01.2014
- Demonstrated proficiency in preparing diverse coffee and beverage items, expertly operating coffee equipment and following brew processes to uphold Starbucks' quality standards.
- Prepared high-quality coffee beverages following established recipes and standards.
- Delivered exceptional customer service by creating positive experiences, anticipating needs, resolving issues, and fostering a welcoming atmosphere.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maintained clean and organized workstations throughout shifts.
Education
Bachelor - Fine Arts
University of Florida
, FL 09.2009 - 01.2012
Skills
- Client onboarding
- Customer relationship management
- Customer service
- Product knowledge
- Crisis management
- Conflict resolution
- Effective communication
- Highly adaptable
Certification
- AirCare FACTS certified flight attendant & Business Aviation Hospitality, 04/01/23
- CPR/AED & First Aid Heartsaver certification from American Heart Association, 04/01/23
Timeline
Client Care Expert/Concierge
Louis Vuitton
01.2021 - 07.2026
Lead flight attendant
Delta Connection
01.2017 - 01.2019
International flight attendant
Eastern Airlines
01.2015 - 01.2017
Bachelor - Fine Arts
University of Florida
09.2009 - 01.2012
Barista
Starbucks
01.2007 - 01.2014