Renee Dubois
Alight Solutions
VAUGHAN,ON
2
Languages
2027
years of professional experience
Dynamic Client Care Specialist with proven success in resolving client inquiries and enhancing customer satisfaction. Bilingual communicator adept at document analysis and teamwork, driving efficient operations in high-volume call center environments.
Work History
Client Care Specialist
4 Years 6 Months- Provide professional support to clients and employees through high-volume inbound calls within an HR service environment.
- Facilitated client support for inquiries on employee benefits, payroll, and pension plans. Supervised client interactions concerning employee benefits, payroll processes, and retirement schemes. Enhanced client understanding of employee benefits, payroll, and retirement options through effective resolution of queries.
- Investigate client concerns, identify appropriate solutions, and resolve issues efficiently and accurately.
- Create, document, and manage service events/tickets to ensure client requests are properly tracked and followed up on.
- Navigate internal systems and manage multiple applications while assisting clients in real time.
- Maintain accurate documentation and ensure client information is handled professionally and confidentially.
- Support the day-to-day operation of the call management system.
- Work collaboratively with team members to meet service standards, productivity expectations, and client needs.
Customer Service Cashier
- Delivered friendly and efficient customer service in a high-volume retail environment.
- Operated POS systems and processed cash, debit, credit, lottery, and other transactions accurately.
- Resolved customer concerns professionally and maintained positive customer relationships.
- Achieved certification in Ontario Lottery Gaming, demonstrating compliance with industry standards.
- Restocked merchandise, organized displays, priced products, and maintained store presentation.
- Achieved Smart Serve certification to ensure responsible alcohol service.
- Ontario Lottery Gaming Certified.
- Smart Serve Certified.
- Sold regulated LCBO and Beer Store products in accordance with applicable requirements.
Flight Attendant
3 Months- Successfully completed and became certified through a six-week Flight Attendant Training Program.
- Ensured passenger safety and compliance with company policies and aviation requirements.
- Followed company standards, Flight Attendant Manuals, and Inflight Service Guides.
- Completed company training in First Aid and Firefighting.
- Delivered professional customer service while working in a safety-focused and highly regulated environment.
- Responded calmly and effectively to passenger needs and unexpected situations.
Education
- Business Administration And Management
High School Diploma
Skills
Customer relations
Client onboarding
Data management
Compliance checks
Teamwork
Collaborative teamwork
Problem-solving
Client support
Multilingual support
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Client Care Specialist
Alight Solutions
02.2022 - 08.2026Read More
Flight Attendant
Jazz Aviation
04.2017 - 07.2017Read More
Customer Service Cashier
Rene's Corner Convenience Store
2015 - 2022Read More
Ecole Catholique Franco-Cite
High School Diploma
Read More
Algonquin College
from Business Administration And Management
Read More