Hi, I’m
ASHLEY DA SILVA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
1
Certification
Work History
Sunwing Airlines
Flight Attendant
10.2023 - Current
Job overview
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
York1
Flusher Helper
04.2022 - 08.2023
Job overview
- Followed supervisor instructions to complete tasks on time.
- Loaded and unloaded construction materials to prepare for use in construction.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Examined work to verify conformance to specifications.
- Streamlined workflow by effectively managing inventory of supplies and equipment needed for various tasks.
- Safely operated heavy machinery and power tools, contributing to efficient completion of tasks without incidents.
Newroads GM
BDC consultant
01.2022 - 04.2022
Job overview
- Greet guests throughout the building
- Manage service appointments
- Complete 80 outbound calls daily
- Complete 100 tasks daily
- Book a minimum of 30 appointments daily
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Arrange Vallet, Uber, or shuttle rides for guests
Peel Children's Safety Village
Assistant Officer
01.2020 - 06.2020
Job overview
- Responsible for daily classroom set up
- Accompany children into building from bus
- Cleaned and organized classroom after each class
- Filing paperwork
- Collaborated with team members to achieve shared goals, fostering a positive work atmosphere.
- Facilitated seamless coordination between management teams during project implementation phases.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Port Credit Secondary SchoolMississauga, ON
OSSD
2021
Sheridan College
Profiles and crime ( duel credit course
2020
Skills
- Heavy Lifting
- Excellent Communication
- Relationship Building
- Teamwork and Collaboration
- Flexible Schedule
- Customer Service
- Safety Procedures
- Punctual and Reliable
- Organizational Skills
- Adaptability and Dependability
- English, Portuguese, Spanish Fluency
- Emergency Response Coordination
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Certification
- Certified Flight Attendant , Sunwing - 30-Oct-2023 - Present
- Certified First Aid CPR-C, Smartwings - 2023-2028
- Licensed Working At Heights - 2023
- Confined Spaces Training - 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Attendant
Sunwing Airlines
10.2023 - Current
Flusher Helper
York1
04.2022 - 08.2023
BDC consultant
Newroads GM
01.2022 - 04.2022
Assistant Officer
Peel Children's Safety Village
01.2020 - 06.2020
Port Credit Secondary School
OSSD
Sheridan College
Profiles and crime ( duel credit course
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