Abdulazeem Salah Hanafe
Gatineau,QC
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative individual eager to leverage knowledge of aircraft systems, engines and avionics. Efficient and committed to emergency preparedness and response. As a student pilot looking for employment in the aviation industry that requires a dedicated, young and enthusiastic individual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Transat
04.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada and Air Transat regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
OPERATIONS MANAGER
Atlas Express
07.2020 - 03.2023
- Created revenue forecasts and reports to monitor restaurant budget
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
BARTENDER
Woodside
09.2022 - 03.2023
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Collaborated with manager to contribute to daily, holiday, and themed drink menus
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
BAKER
Both Hands Bakery
06.2022 - 12.2022
- Maintained high food quality standards in kitchen, finding ways to improve
- Baked fresh bread and pastries to fulfill customer needs and orders
- Mentored bakery personnel in recipe development and baking skills
- Developed new recipes and promotions to increase sales.
RAMP SERVICE AGENT
Wasaya Airlines
12.2019 - 04.2020
- RAIC and AVOP Holder
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion
- Safeguarded cargo and baggage from damage, loss and weather
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts
- Collaborated with internal team to support safe and on-time departures.
LINE COOK
Montana's bar and grill
07.2019 - 12.2019
- Trained newly hired line workers regarding store recipes and policies
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions
- Maintained favorable working relationships with team members, promoting productive kitchen environment
- Opened or closed kitchen as dictated by department scheduling.
RAMP SERVICE AGENT
Menzies Aviation
02.2018 - 08.2018
- Collaborated with internal team to support safe and on-time departures
- Safeguarded cargo and baggage from damage, loss and weather
- Transported luggage and cargo to various airport locations
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
BAY LEAD DEICING TECHNICIAN
Aeromag 2000
10.2016 - 02.2018
- Supervised and controlled deicing bay and other technicians while constantly communicating with tower control
- Trained employees throughout north america to company standards and regulations
- Applied de-icing fluid to aircraft from baskets lifted by truck-mounted cranes
- Inspected aircraft components to locate cracks, breaks, leaks and other problems
- Radioed to flight dispatchers or other personnel to discuss incoming or outgoing aircraft.
GRILL COOK
Nandos
11.2015 - 10.2016
- Grilled, cooked and fried foods such as piri piri BBQ chicken, roasted sweet potatoes, salads, and desserts
- Completed assigned opening, side work and closing duties to set team up for success
- Substituted for or assisted other cooks during emergencies or rush periods
- Cleaned food preparation equipment, work areas, and counters or tables.
Education
COMPLETED COURSEWORK TOWARDS ADVANCED DIPLOMA IN AEROSPACE MANUFACTURING ENGINEERING -
Confederation college
Thunder Bay, ON04.2022
CERTIFICATION IN BUSINESS FUNDAMENTALS -
Confederation college
Thunder Bay, ON04.2021
Skills
- Flight safety
- First Aid
- Flight systems knowledge
- Aviation regulations
- Airline Operations
- Dangerous Goods certificate
- Supply And Inventory Maintenance
- RAIC/AVOP
- Heavy Lifting
- Team Leadership
- Customer Service
- Supply Chain Management
- Supply Ordering And Management
- Catia/CAD/Solid Works
- Microsoft Office
- Brand Loyalty
- Verbal And Written Communication
- Troubleshooting And Diagnostics
- Valid Driver's License
- Evaluation Of Marketing Campaigns
- Engineering Operational Functions
- Six Sigma Tools Expertise
- Manufacturing Engineering
- Teamwork And Communication
- Grinding Machine Operation
- Integrity And Transparency
Certification
- Transport Canada (RAIC) restricted area identification card
- Private Pilot License(on going)
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Full Professional
Swahili
Full Professional
Spanish
Limited Working
Volunteer Experience
VOLUNTEER, Thunder Bay, ON, Roots to Harvest, 04/01/22, 04/01/22, Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures., Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
Timeline
Flight Attendant
Air Transat
04.2023 - Current
BARTENDER
Woodside
09.2022 - 03.2023
BAKER
Both Hands Bakery
06.2022 - 12.2022
OPERATIONS MANAGER
Atlas Express
07.2020 - 03.2023
RAMP SERVICE AGENT
Wasaya Airlines
12.2019 - 04.2020
LINE COOK
Montana's bar and grill
07.2019 - 12.2019
RAMP SERVICE AGENT
Menzies Aviation
02.2018 - 08.2018
BAY LEAD DEICING TECHNICIAN
Aeromag 2000
10.2016 - 02.2018
GRILL COOK
Nandos
11.2015 - 10.2016
COMPLETED COURSEWORK TOWARDS ADVANCED DIPLOMA IN AEROSPACE MANUFACTURING ENGINEERING -
Confederation college
CERTIFICATION IN BUSINESS FUNDAMENTALS -
Confederation college
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