Ashley Darosa
Etobicoke,ON
Summary
Proficient in supporting medical and patient needs in fast-paced hospital settings. Highly organized and professional at all times. Analytical problem-solver and strong multitasker with good time management and clerical skills.
Dedicated administrative professional knowledgeable about managing healthcare schedules, files and supplies. Offering several years' experience in the field and seeking a permanent role with room for advancement.
Methodical Ward Clerk well-versed in coordinating documents, helping patients, and updating records. Exceptional work ethic with good organizational, conflict resolution, and communication strengths.
Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.
Overview
14
14
years of professional experience
Work History
Ward Clerk
In Patient Psychiatry -TGH
09.2012 - 12.2020
- Responsible for greeting visitors, answering phones and providing general information.
- Collaborated with healthcare team members on various projects such as developing new policies or procedures.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Ensured accuracy of all patient information entered into electronic health record system.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Fluent in EPR, PHS, TCS
- Mental Health Act certification
Ward Clerk
Neuro Surgery
09.2009 - 10.2012
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Ensured accuracy of all patient information entered into electronic health record system.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Assisted in the preparation of patient charts prior to doctor visits.
- Organized and maintained filing system for medical records and documents.
- Entered current information into records system and printed documents for appointments, files, and patient use.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
Operations Manager
Vida Cafe
03.2007 - 08.2009
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Smart Serve certified
- Responsible for overall cleanliness and appeal of the establishment
Education
Mental Health Act - Interprofessional Mental Health Practice
U of T
01-2017
Contract Law
Harvard University (online)
Online01-2015
High School Diploma -
Central Technical School
Toronto, ON01-2001
Some College (No Degree) - Dental Hygiene
George Brown College
Toronto, ONSkills
- Patient Scheduling
- Reception Management
- Administrative Support
- Work Prioritization
- Patient assistance
- Task Delegation
- Strong Organization
Timeline
Ward Clerk
In Patient Psychiatry -TGH
09.2012 - 12.2020
Ward Clerk
Neuro Surgery
09.2009 - 10.2012
Operations Manager
Vida Cafe
03.2007 - 08.2009
Mental Health Act - Interprofessional Mental Health Practice
U of T
Contract Law
Harvard University (online)
High School Diploma -
Central Technical School
Some College (No Degree) - Dental Hygiene
George Brown College