Summary
Work History
Education
Skills
Languages
Timeline
Generic

Samantha McIvor

Saint John

Summary

Accomplished Certified Medical Administrative Assistant with extensive healthcare experience at Dr. William O’Brien. Expert in EMR/EHR and patient scheduling, enhancing efficiency by 30%. Adept at conflict resolution and professional telephone etiquette, ensuring exceptional patient care and satisfaction. Proven track record in administrative support and medical billing, driving operational excellence.

Work History

Ward Clerk

Horizon Health Networkcer

Certified Medical Administrative Assistance

Dr. William O’Brien

Certified Medical Administrative Assistant

Dr. Luan Le

Department Manager

Sobey’s
02.2001 - 01.2016
  • Managed team performance, providing coaching and feedback to enhance productivity.
  • Developed and implemented training programs for new employees, fostering skill development.
  • Streamlined inventory management processes, improving accuracy in stock levels.
  • Analyzed sales data to identify trends, driving strategic decisions for department growth.

Education

Medical Administrative Assistance Specialist

Eastern College
Saint John, NB
06.2018

Skills

Strong organization

  • Task delegation
  • Data entry
  • Healthcare experience
  • Administrative support
  • Reception management
  • Work prioritization
  • Supply ordering
  • Patient scheduling
  • Patient records
  • Patient assistance
  • Charting proficiency
  • Customer service
  • Telephone reception
  • Incoming call management
  • Clinical support
  • Medical records management
  • Conflict resolution techniques
  • Appointment setting
  • Inpatient care
  • Outpatient care
  • Medical billing
  • Payment collection
  • Lab test documentation
  • Incoming call reception
  • Medical transcription
  • EMR / EHR
  • Training and coaching
  • Medical records maintenance
  • Phone reception
  • Computer proficiency
  • Flexible schedule
  • Employee scheduling
  • Relationship building
  • Medical coding
  • Preparing treatment rooms
  • Medical terminology
  • Medical charting
  • Multitasking

Languages

English
Full Professional

Timeline

Department Manager

Sobey’s
02.2001 - 01.2016

Medical Administrative Assistance Specialist

Eastern College

Ward Clerk

Horizon Health Networkcer

Certified Medical Administrative Assistance

Dr. William O’Brien

Certified Medical Administrative Assistant

Dr. Luan Le
Samantha McIvor