Ward Clerk
Horizon Health Networkcer
Samantha McIvor
Saint John
Summary
Accomplished Certified Medical Administrative Assistant with extensive healthcare experience at Dr. William O’Brien. Expert in EMR/EHR and patient scheduling, enhancing efficiency by 30%. Adept at conflict resolution and professional telephone etiquette, ensuring exceptional patient care and satisfaction. Proven track record in administrative support and medical billing, driving operational excellence.
Work History
Certified Medical Administrative Assistance
Dr. William O’Brien
Certified Medical Administrative Assistant
Dr. Luan Le
Department Manager
Sobey’s
Toronto, ON
02.2001 - 01.2016
- Managed team performance, providing coaching and feedback to enhance productivity.
- Developed and implemented training programs for new employees, fostering skill development.
- Streamlined inventory management processes, improving accuracy in stock levels.
- Analyzed sales data to identify trends, driving strategic decisions for department growth.
Education
Medical Administrative Assistance Specialist
Eastern College
Saint John, NB06.2018
Skills
Strong organization
- Task delegation
- Data entry
- Healthcare experience
- Administrative support
- Reception management
- Work prioritization
- Supply ordering
- Patient scheduling
- Patient records
- Patient assistance
- Charting proficiency
- Customer service
- Telephone reception
- Incoming call management
- Clinical support
- Medical records management
- Conflict resolution techniques
- Appointment setting
- Inpatient care
- Outpatient care
- Medical billing
- Payment collection
- Lab test documentation
- Incoming call reception
- Medical transcription
- EMR / EHR
- Training and coaching
- Medical records maintenance
- Phone reception
- Computer proficiency
- Flexible schedule
- Employee scheduling
- Relationship building
- Medical coding
- Preparing treatment rooms
- Medical terminology
- Medical charting
- Multitasking
Data entry
Task delegation
Healthcare experience
Administrative support
Reception management
Work prioritization
Patient scheduling
Records management
Supply ordering
Charting proficiency
Patient assistance
Customer service
Patient records maintenance
Telephone reception
Incoming call management
Medical office administration
Conflict resolution techniques
Appointment setting
Inpatient care
Appointment scheduling
Insurance claims
Medical transcription
Electronic recordkeeping
Medical billing and coding
Payment collection
Unit secretary training
Lab test documentation
Medical billing
EMR / EHR
Incoming call reception
Professional telephone etiquette
Languages
English
Full Professional
Timeline
Department Manager
Sobey’s
02.2001 - 01.2016
Medical Administrative Assistance Specialist
Eastern College
Ward Clerk
Horizon Health Networkcer
Certified Medical Administrative Assistance
Dr. William O’Brien
Certified Medical Administrative Assistant
Dr. Luan Le