Ashley Chitapi
Vancouver,Canada
Summary
Hospitality professional dedicated to delivering exceptional guest experiences through effective restaurant and bar management. Strong background in team leadership, operational efficiency, and mentoring staff to uphold service standards.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Chop Steakhouse & Bar
Vancouver, British Columbia
03.2025 - Current
- Deliver exceptional table service, efficiently handling high-volume dining environments while ensuring guest satisfaction.
- Managed multiple tables simultaneously, ensuring professionalism and attentiveness to enhance guest experiences under pressure.
- Trained and mentored new servers, fostering adherence to the company's high-quality service standards.
- Operated POS terminals to efficiently input orders, split bills, and calculate totals, contributing to smooth service flow.
Manager
The Old Spaghetti Factory
New Westminster, Canada
07.2023 - Current
- Supervised bar operations, ensuring efficient stock replenishment, accurate inventory control, and compliance with liquor regulations.
- Managed staff schedules to maintain optimal staffing levels and ensure operational efficiency.
- Led the opening and closing procedures, ensuring seamless transitions between shifts and operational readiness.
- Train and mentor bartenders and servers, ensuring adherence to best practices and customer service excellence.
- Handled guest relations, promptly addressing concerns and feedback to uphold high customer satisfaction and retention.
- Implemented process improvements to enhance efficiency, reduce waste, and optimize resource allocation.
- Facilitate team meetings to enhance communication and collaboration among staff.
Bartender
The Old Spaghetti Factory
New Westminster, Canada
12.2021 - Current
- Craft and serve a variety of beverages, ensuring consistency in taste, presentation, and compliance with licensing regulations.
- Provide personalized beverage recommendations, enhancing guest satisfaction and overall dining experience.
- Foster a welcoming atmosphere, encouraging repeat business and generating positive customer reviews.
- Assist in training new bartenders, reinforcing brand standards and improving product knowledge.
- Maintain accurate inventory records, conduct stock counts, and coordinate timely replenishment orders.
Sales Associate
Club Monaco
Burnaby, Canada
11.2023 - 01.2024
- Applied suggestive selling techniques to elevate shopping experience and increase sales through tailored recommendations.
- Delivered personalized customer service by guiding clients in selecting apparel and accessories that matched their style preferences, enhancing overall satisfaction.
- Executed store organization, inventory control, and visual merchandising to align with brand guidelines, ensuring an appealing shopping environment.
Education
Diploma - Fashion Business & Creative Arts
JCI Institute
Vancouver, Canada01-2024
Diploma - Hospitality Management
Vancouver Career College
Vancouver, Canada02-2022
Skills
- Beverage management
- Inventory Control
- Restaurant and Bar Management
- Team Leadership
- Training
- Customer satisfaction
- Quality control
- Problem Solving
- Conflict Resolution
Certification
- Serve It Right
- Food Safety
Languages
- English, Native
- Shona, Native
Timeline
Server
Chop Steakhouse & Bar
03.2025 - Current
Sales Associate
Club Monaco
11.2023 - 01.2024
Manager
The Old Spaghetti Factory
07.2023 - Current
Bartender
The Old Spaghetti Factory
12.2021 - Current
Diploma - Fashion Business & Creative Arts
JCI Institute
Diploma - Hospitality Management
Vancouver Career College