Ashley Chalifoux
Grande Prairie,AB
Summary
Proven leader and entrepreneur with extensive experience in small business operations and customer service excellence. At Childcare, spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency, achieving notable repeat business. Skilled in financial planning and team leadership, adept at driving projects to completion with a keen focus on cost reduction and service quality.
Overview
9
9
years of professional experience
Work History
Owner
Childcare
08.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Cleaning Contractor
Owner
02.2016 - 06.2020
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Upheld a professional appearance at all times while representing the company on job sites.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
Education
Associate Degree For Small Businesses - Business Education
Distance Education
Halifax, NS06.2006
Grade 12 -
Eastern Shore High
Gaetz Brook, NS06.2000
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Staff hiring
- Business marketing
- Negotiation
- Product branding
- Administrative oversight
- Financial planning
- Sales management
- Cost reduction
- Customer service
- Team leadership
- Scheduling
- Purchasing and planning
- Employee motivation
Languages
English
Full Professional
Timeline
Owner
Childcare
08.2020 - Current
Cleaning Contractor
Owner
02.2016 - 06.2020
Associate Degree For Small Businesses - Business Education
Distance Education
Grade 12 -
Eastern Shore High
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