Ashley Calvert-Adams
Sunnyvale
Summary
Proven track record of enhancing customer shopping experiences and ensuring pricing accuracy at Sprouts Farmers Market. Excelled in fast-paced environments, demonstrating exceptional attention to detail and problem-solving skills. Achieved high satisfaction ratings by leveraging strong work ethic and customer service abilities, significantly improving order accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Shipt
07.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage for delivery
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Scan Coordinator
Sprouts Farmers Market
10.2010 - 02.2019
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.
- Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
Produce Clerk
Sprouts Farmers Market
05.2010 - 10.2010
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
De Anza College
Cupertino, CASkills
- Customer Service
- Attention to Detail
- Problem Solving
- Strong Work Ethic
- Fast Learner
Timeline
Personal Shopper
Shipt
07.2021 - Current
Scan Coordinator
Sprouts Farmers Market
10.2010 - 02.2019
Produce Clerk
Sprouts Farmers Market
05.2010 - 10.2010
De Anza College
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