Ashley Bruce
Administrative Assistant
Ottawa,ON
Summary
Professional with a proven track record in office administration and customer service, notably at Power Marketing Real Estate. Excelled in maintaining high levels of confidentiality and efficiency, enhancing data entry accuracy, and fostering professional relationships. Skilled in time management and strong communication, I significantly contributed to improving operational workflows and customer satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking Team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Power Marketing Real Estate
04.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues and clients.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Supervisor
Urban Mop
03.2020 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Trained new employees
Cleaner/Housekeeper
The Pampered House
05.2019 - 02.2020
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Education
High School Diploma -
Osgoode Township High School
Metcalfe, ON 05.2001 -
Skills
Time Management
High attention to detail
Strong communication skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Appointment Scheduling
Ability to quickly grasp new concepts
Customer Service
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Power Marketing Real Estate
04.2021 - Current
Supervisor
Urban Mop
03.2020 - 03.2021
Cleaner/Housekeeper
The Pampered House
05.2019 - 02.2020
High School Diploma -
Osgoode Township High School
05.2001 -
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