Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Baxter

Fresno

Summary

Experienced with handling customer interactions and resolving issues both in person and over the phone promptly. Utilizes communication and empathy to build strong customer relationships. Organized with a strong track record of maintaining records and multitasking.

Overview

19
19
years of professional experience

Work History

Salon Manager

The Lash Lounge
Fresno
11.2020 - 12.2025
  • Supervised salon operations across multiple locations, enhancing staff scheduling and optimizing inventory control.
  • Administered client check-in/out procedures and billing, supporting 400+ members' seamless experience.
  • Resolved client inquiries, contributing to consistently high satisfaction ratings.
  • Attained nationwide recognition for top membership sales four times through targeted promotions.

Administrative Assistant

Wreight Lean Associates
Fresno
11.2016 - 10.2020
  • Coordinated schedules for representatives, courts, and clients to ensure timely meetings
  • Prepared and issued high-volume legal correspondence up to 30 files daily
  • Filed court documentation through government systems to maintain compliance and accuracy
  • Daily use of Excel, Microsoft Word, and multiple government websites

Customer Service Representative

Verizon
Fresno
01.2015 - 11.2016
  • Handled high-volume calls, ensuring customer satisfaction through a professional demeanor.
  • Resolved billing inquiries and service issues, enhancing overall customer experience.
  • Resolved technical problems using troubleshooting techniques and tools.
  • Maintained composure in stressful situations, effectively diffusing customer concerns.

Customer Service Representative

Bank of America
Fresno
03.2007 - 09.2009
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled stressful situations with professionalism, effectively diffusing customer tensions.
  • Processed high-volume calls while ensuring consistent professionalism and customer satisfaction.
  • Documented customer interactions, transactions, and comments to enhance service continuity.

Education

High School Diploma -

Central West High Scool
Fresno
06-2006

Some College (No Degree) -

Fresno City College
Fresno, CA

Skills

  • Membership sales
  • Customer relationship management
  • Client billing
  • Team leadership
  • Conflict resolution
  • Recruitment and hiring
  • Revenue growth
  • Profit enhancement
  • Business development strategy
  • Technical troubleshooting
  • Data entry
  • Employee relations

Timeline

Salon Manager

The Lash Lounge
11.2020 - 12.2025

Administrative Assistant

Wreight Lean Associates
11.2016 - 10.2020

Customer Service Representative

Verizon
01.2015 - 11.2016

Customer Service Representative

Bank of America
03.2007 - 09.2009

High School Diploma -

Central West High Scool

Some College (No Degree) -

Fresno City College
Ashley Baxter