ASHLEE COOPER
Summary
I’m a dedicated and adaptable professional with a strong work ethic and genuine eagerness to learn and take on new challenges. With experience in fast-paced, high-volume ski resort environments, I take pride in delivering exceptional customer service while maintaining a positive and supportive team culture. Currently living and working in Canada on a Working Holiday Visa, I have gained valuable hands-on experience in resort operations and guest services. I am now seeking to continue the ski resort lifestyle in New Zealand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lift Operator
Sun Peaks Resort
11.2025 - Current
- Conducted routine inspections of lift equipment to ensure optimal performance, safety, and regulatory compliance.
- Safely managed guest loading and unloading procedures, ensuring efficiency and positive guest experiences.
- Demonstrated ability to work effectively in extreme and rapidly changing weather conditions.
- Enforced safety policies, including proper use of equipment and rider responsibility guidelines.
- Utilized RFID scanning systems to verify lift passes and prevent unauthorized access or ticket fraud.
Lift Operator
Lake Louise Ski Resort
08.2025 - 10.2025
- Operated ski lifts safely, ensuring passenger comfort and adherence to safety protocols.
- Monitored lift operations, promptly addressing mechanical issues to minimize downtime.
- Provided exceptional customer service, assisting guests with loading and unloading procedures.
- Trained new lift operators on safety standards and operational procedures for consistency.
Guest Service & Mountain Greeter
Lake Louise Ski Resort
10.2024 - 10.2025
- Acted as the first point of contact for guests, delivering friendly and helpful service.
- Sold lift tickets in winter and transport/gondola tickets during the summer season.
- Worked efficiently in a range of weather conditions, from extreme cold to summer heat.
- Scanned and verified passes to ensure smooth, timely and accurate guest entry
- Collaborated with lift operations to support safe and efficient mountain access.
- Resolved guest concerns and de-escalated conflicts calmly and effectively
- Maintained composure and professionalism while managing long lines and high guest traffic.
- Handled cash and card transactions, balanced tilled and resolved payment discrepancies.
Administration Clerk
Caboolture Private Hospital
11.2022 - 10.2024
- Coordinated front desk operations, addressing patient and family inquiries efficiently.
- Prioritized tasks and adhered to deadlines while navigating fast-paced work conditions.
- Worked well with diverse individuals and teams.
- Handled appointment bookings, invoicing, and bookkeeping support.
- Maintained accurate and confidential patient records.
- Managed phone calls, emails, faxes, and mail.
Skills
- Reliable, punctual, and quick to pick up new skills
- Trustworthy and respectful of confidentiality in all work tasks
- Known for strong attention to detail and a solid work ethic
- Focused on great customer service and building strong team relationships
- Positive team player who embraces company values and works well with others
- Comfortable handling conflict when needed, while maintaining excellent service
- Strong people skills with a can-do attitude
- Good at problem-solving and clear communication, both written and verbal
- Excellent at managing time, staying organized, and meeting deadlines
- Always looking to learn and grow, with a focus on personal and professional improvement
Certification
- Certificate III in Individual Support & Ageing
- Certificate III in Fitness
- Certificate III in Business Administration
Timeline
Lift Operator
Sun Peaks Resort
11.2025 - Current
Lift Operator
Lake Louise Ski Resort
08.2025 - 10.2025
Guest Service & Mountain Greeter
Lake Louise Ski Resort
10.2024 - 10.2025
Administration Clerk
Caboolture Private Hospital
11.2022 - 10.2024