Ashish Dwivedi

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.

• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.

I worked in Mumbai and Co Restaurant in H-Hotel which was owned by a English company in Dubai shaikh zayad road.

I started working i Masala Library restaurant and this was my first job in Mumbai City which was owned my Massive restaurant private limited.This restaurant was won so many award as best restaurants of the year in India.