Ashish Deep

• Troubleshoot wide range of issue on Fortinet's Flagship product Fortigate both on premise and in cloud environment (AWS, Azure) such as IPSEC, SSLVPN, LDAP, Radius, SAML and routing issues which includes routing over BGP using debug tools and wireshark packet captures
• Providing direct technical web and telephone support to Fortinet customers including troubleshooting and configuration of the FortiGate firewall appliance, working on complex network topologies, requiring in-depth understanding of networking technologies, including routing/switching, IPSec, BGP, OSPF, SD-WAN, VxLAN, Packet Inspection, etc.
• Reduced downtime for clients by swiftly identifying and resolving network problems.
• Managing customer communications and expectations through the ticketing system.
• Creating knowledge based articles for customers and internal employee training.
• Collecting, analyzing and changing recommendations of configuration and customer network information.
• Reproduction of customer environments on lab equipment.

• Complete Cisco Meraki/Palo alto/Aruba network architecture for more than 300 locations across Canada and US
• Deployed Palo Alto firewalls managed through Panorama deployed in AWS cloud as Management tool and log collector across more than 100 sites
• Architected and deployed Meraki Firewalls Mx64,67,84,250's, Meraki switches, Meraki Access points, templates in Meraki, Aruba switches and Access points, Fortinet Access points, Fortinet Firewalls, Extreme cloud Access points
• Defined upgrade policies for firewalls, switches and access point's and defined security baseline policies for end users
• Deployed internal monitoring tools Libre NMS and Observium for cannabis clients
• Analyzed current Kings University wireless network and built heat maps of their existing network using Netspot and Aruba tools
• Did complete Aruba central deployment and built controller templates for new AP's
• Tested all SSID's from new AP's

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Booking appointments for the customer with the technicians
• Helping customer with the internet signal issues
• Assisting customers with their billing inquiries.

• Resolved hardware and software issues for improved device performance and functionality.
• Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
• Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
• Installed software updates to optimize device performance and security measures.
• Stayed up-to-date with industry trends and technological advancements through continuous learning opportunities.
• Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.

• Established and updated staff schedules and assignments to optimize coverage of peak times
• Maintained well-stocked stations with supplies and spices for maximum productivity
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
• Grilled meats and seafood to customer specifications

• Conducting surveys using interview questionnaire by making phone calls
• Used to collect factual data, information, or to ask questions in order to understand people's opinions, preferences, beliefs or desires
• Analyzing and interpreting graphical data
• Excellent communication, negotiating and presentation skills

Provided Tier 1 IT support to non-technical internal users through desk-side support services

• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base

• Installed, configured and patched user hardware and software • Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines

• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users

Installed, modified and repaired software and hardware to resolve technical issues.