ASHISH DEEP

• Fortinet - Technical Support Engineer -1
• Troubleshoot wide range of issue on Fortinet's Flagship product Fortigate both on premise and in cloud environment (AWS, Azure) such as IPSEC, SSL-VPN, LDAP, Radius, SAML and routing issues which includes routing over BGP using debug tools and wireshark packet captures.
• Assist and recommend clients regarding usage of IPS/IDS and log monitoring for secure infrastructure.
• Recommend and educate clients about the proper procedure and handling of Fortinet security fabric and any gaps or limitations arise in networking while working with security products.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Projects: Cannabis Retail Clients

• Complete Cisco Meraki/Palo alto/Aruba network architecture for more than 300 locations across Canada and US.
• Deployed Palo Alto firewalls managed through Panorama deployed in AWS cloud as Management tool and log collector across more than 100 sites
• Architected and deployed Meraki Firewalls Mx64,67,84,250’s,Meraki switches, Meraki Access points, templates in Meraki, Aruba switches and Access points, Fortinet Access points, Fortinet Firewalls, Extreme cloud Access points.
• Defined upgrade policies for firewalls, switches and access point's and defined security baseline policies for end users
• Deployed internal monitoring tools Libre NMS and Observium for cannabis clients

Kings University Wireless Upgrade and firewall replacement

• Analyzed current Kings University wireless network and built heat maps of their existing network using Netspot and Aruba tools
• Recommended new hardware and built virtual heatmaps based on new Aruba Hardware, identified deadspots and provided recommendation to add AP's in dead spots
• Did complete Aruba central deployment and built controller templates for new AP's. Tested all SSID's from new AP's

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Submitted service tickets for equipment maintenance requests.
• Offered troubleshooting of connectivity issues across networks.
• Assisted customers with product selection based on stated needs, proposed use and budget.

• Answer End user calls and make outbound calls for incident follow up.
• IOS,Samsung Mobiles,Tablets MacOS,windows,dhcp,dns troubleshooting.
• Provide First level resolution.
• Ticket Creation/Categorization/Prioritization.
• Ticket escalation to respective Support Group.
• Incident Resolution and recovery.
• Ticket Closure and follow-up on aging or open ticket.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Fielded average of 15 inbound phone calls to deliver support and remotely resolve service issues.
• Monitored systems in operation and input commands to troubleshoot areas.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Submitted service tickets for equipment maintenance requests.
• Assisted customers with product selection based on stated needs, proposed use and budget.

• Established and updated staff schedules and assignments to optimize coverage of peak times.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
• Grilled meats and seafood to customer specifications.

• Conducting surveys using interview questionnaire by making phone calls.
• Used to collect factual data, information, or to ask questions in order to understand people's opinions, preferences, beliefs or desires.
• Analyzing and interpreting graphical data.
• Excellent communication, negotiating and presentation skills.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Installed, configured and patched user hardware and software.
• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
• Installed, modified and repaired software and hardware to resolve technical issues.