Ashah Najjemba
Social Service Worker
Toronto,ON
Summary
Compassionate and trauma-informed Social Service Worker student with over 3 years of frontline experience supporting women and gender-diverse individuals experiencing homelessness, mental health challenges, substance use, and systemic barriers. Skilled in crisis intervention, safety planning, harm reduction, client intake, and case documentation within 24-hour shelter environments. Committed to anti-oppressive, client-centred practice that promotes dignity, stability, and self-determination.
Overview
3
3
years of professional experience
7
7
Certification
Work History
Shelter Worker (Co-op)
Scarborough Women’s Shelter / Toronto, ON
Toronto, ON
09.2025 - Current
- Supported daily shelter operations by serving meals and assisting with daily routines, contributing to a stable, respectful environment and increased client engagement.
- Conducted regular bed checks and wellness checks, helping identify health, safety, and wellbeing concerns early and supporting timely staff response.
- Shadowed client intake and assessment processes, strengthening understanding of intake protocols, documentation standards, and coordinated support pathways.
- Assisted clients with questions, concerns, and immediate needs, improving access to services, reducing client distress, and supporting positive client–staff interactions.
- Provided harm-reduction supplies in accordance with organizational policies and public health guidelines, supporting safer use practices and reducing health-related risks.
Program Worker / Support Staff (Co-op)
Better Living Health Organization, Toronto, ON
Toronto, ON
01.2025 - 08.2025
- Cleaned and disinfected bathrooms, floors, and common areas, contributing to infection prevention, reduced health risks, and a consistently safe environment for clients and staff.
- Organized and decluttered rooms to eliminate safety hazards, improve accessibility, and support smoother daily program operations.
- Cleaned appliance exteriors and shared-use microwaves, helping maintain hygiene standards and reduce cross-contamination in high-traffic areas.
- Refilled cleaning and hygiene supplies regularly, ensuring uninterrupted access to essential items and minimizing service disruptions.
- Identified and reported maintenance and repair needs to supervisors, supporting timely interventions and preventing escalation of safety or facility issues.
- Followed safety protocols and used cleaning products appropriately, maintaining compliance with organizational health, safety, and risk-management standards
Residential Cleaner
College Dormitory
Toronto, ON
08.2023 - 09.2023
- Cleaned and disinfected bathrooms, floors, and high-traffic common areas, contributing to improved sanitation standards and a safer living environment for residents.
- Organized and decluttered rooms to reduce hazards, improve accessibility, and support compliance with health and safety expectations.
- Cleaned appliance exteriors and shared microwaves, helping prevent cross-contamination and maintain hygienic shared spaces.
- Refilled cleaning and hygiene supplies consistently, ensuring uninterrupted access to essential items and efficient daily operations.
- Identified and reported maintenance or repair issues to supervisors, supporting timely repairs and preventing escalation of safety concerns.
- Followed established safety protocols and used cleaning products appropriately, maintaining compliance with workplace health, safety, and infection-prevention guidelines
Sales Associate
Children's Place
Toronto, ON
01.2023 - 07.2023
- Delivered friendly, knowledgeable customer service by assisting shoppers with product selection, resulting in positive customer experiences and repeat business.
- Promoted sales, promotions, and add-on items to support store revenue goals, contributing to consistent achievement of daily and monthly sales targets.
- Restocked shelves, organized merchandise, and maintained accurate inventory levels, ensuring product availability and efficient store operations.
- Opened and closed the store in accordance with company procedures, maintaining cash accuracy, store security, and operational compliance.
- Resolved customer returns, complaints, and inquiries professionally, de-escalating concerns and supporting customer satisfaction and brand trust.
- Maintained store cleanliness and visual standards, creating a safe, welcoming, and visually appealing retail environment.
- Monitored for shoplifting and followed loss-prevention procedures, contributing to reduced inventory loss and improved store safety.
Education
SSW
Seneca College of Applied Arts And Technology
North York05-2026
Skills
- Cross-cultural sensitivity
- Boundaries maintenance
- Self-care practices
- Professionalism and ethics
- Client-Centred Customer Service
- Trauma-Informed Practice Health & Safety Compliance
- Infection Prevention & Control
- Harm Reduction Principles
- Crisis Awareness & De Escalation
- Time Management & Task Prioritization
- Team Collaboration
Languages
English
Full Professional
Certification
- Toronto Shelter Standards, Toronto Hostels Training Centre, 2024
- WHMIS (Workplace Hazardous Materials Information System) – 2024 Trained in safe handling of cleaning and retail materials
- Customer Service Excellence Certificate – Online Workshop, 2024 Completed training on customer interaction, problem solving, and professionalism
- Youth Employment Readiness Certificate – Community Youth Program, 2023 Trained in resume writing, interview skills, workplace etiquette, and teamwork
First Aid & CPR (Level C) – Red Cross, 2024 Certified in basic emergency response and safety
- Food Handler Certification (Optional for Retail Food Jobs) – Toronto Public Health, 2024. Knowledge of hygiene, cross-contamination, and food safety standard
- Human Rights 101, The Ontario Human Rights Commission, 2020
- Commission, 202
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shelter Worker (Co-op)
Scarborough Women’s Shelter / Toronto, ON
09.2025 - Current
Program Worker / Support Staff (Co-op)
Better Living Health Organization, Toronto, ON
01.2025 - 08.2025
Residential Cleaner
College Dormitory
08.2023 - 09.2023
Sales Associate
Children's Place
01.2023 - 07.2023
SSW
Seneca College of Applied Arts And Technology