Ash Shewchuk

Actively listened to service users through validation of feelings, and demonstrated empathy to establish rapport and trust.

Demonstrated a capacity to remain calm and composed under pressure while managing emotionally charged situations and providing support to distressed service users.

Maintained a high commitment to client confidentiality and adhered to ethical guidelines to keep service users, myself, and others as safe as possible.

Collaborated with shift partner and supervisor to ensure comprehensive support and continuity of care for clients.

A detail-oriented letter carrier, proficient in both French and English, who excels in working independently, forging meaningful community connections, and ensuring accurate mail and parcel delivery.

Provided exemplary customer service by proactively addressing customer inquiries, resolving delivery-related concerns, and skillfully de-escalating conflicts when necessary, fostering positive relationships within the community.

Demonstrated exceptional independence and self-reliance in efficiently sorting, preparing, and delivering mail with minimal supervision.