Aseem Kataria
Brampton,ON
Summary
A dynamic professional with an experience of over two years offering versatile background in Customer Service, travel and logistics complemented by proven communication and leadership skills. I am a responsible candidate eager to find a position where my communication, management and academics can be applied to. Well organized candidate with a positive attitude and a passion in problem solving using result-oriented
Overview
2
2
years of professional experience
Work History
Amazon CS Associate
Amazon Development Centre
Chandigarh, India
04.2023 - 11.2023
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Oversee a team of customer service representatives and ensure they meet monthly quotas
Freight Broker
Cargaison Logistics
Chandigarh, India
09.2022 - 12.2022
- Identifying and vetting prospective carriers to build a pipeline of service providers
- Gathering information from clients to determine their shipping needs
- Obtaining shipping quotes from carriers and passing them onto clients
- Booking freight service through carriers for clients
Travel Sales Consultant
FlyUS Travels
Chandigarh, India
03.2022 - 09.2022
- Establish customer service policies and practices
- Explaining the customer, the itineraries and completing the booking
- Assisting clients over inbound calls regarding the client's travel plans and bookings
- Assisted US clients with international and domestic travel
- Overlooked and assisted fresher peers within the team
Crew member
Burger King
Pickering, Ontario
11.2023
- Handling customers and working in a fast-paced food chain
- Improving the customer satisfaction and greeting customers with a friendly and warm demeanor
- Managing the cash desk and helping the crew members in preparing orders, assisting them with the drive thru orders
Education
Graduate Cerificate in Project Management -
Algoma University
Mississauga, Ontario04.2026
Bachelor's Degree in Travel and Tourism Management -
Chandigarh University
Chandigarh, India03.2023
Skills
- Customer Satisfaction
- Sales
- Leadership
- Booking (Resource Planning Software)
- Customer Service
- Management
- Problem Solving
- Communications
Timeline
Crew member
Burger King
11.2023
Amazon CS Associate
Amazon Development Centre
04.2023 - 11.2023
Freight Broker
Cargaison Logistics
09.2022 - 12.2022
Travel Sales Consultant
FlyUS Travels
03.2022 - 09.2022
Graduate Cerificate in Project Management -
Algoma University
Bachelor's Degree in Travel and Tourism Management -
Chandigarh University
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