Hafiz Usman

• Resolved complex outbound logistics issues, improving customer satisfaction
• Analyzed data to identify trends and implemented process improvements
• Collaborated with teams to optimize outbound workflows
• Supported team operations by collaborating on daily tasks
• Trained and mentored peers on best practices and process updates
• Developed and delivered training sessions to improve team performance
• Identified knowledge gaps and created targeted learning resources
• Maintained cleanliness of store for a better shopping environment.
• Improved communication with colleagues, facilitating smoother operations.
• Assisted in training new staff to boost team performance.
• Assisted in loss prevention efforts to reduce shrinkage.
• Collaborated with team members to solve customer issues effectively.
• Enhanced store safety, performing routine checks on equipment.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
• Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Improved project delivery times with implementation of streamlined communication strategy.
• Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

• Supported and motivated teams to maximize productivity and customer engagement in Operations network
• Played a key role in maintaining customer expectations for timely and accurate deliveries
• Collaborated with cross-functional teams (Safety, Ops Integration, Loss Prevention, HR) to drive business objectives
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
• Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
• Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
• Optimized workflow processes within the department, enhancing overall productivity levels among team members.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Assisted in month-end closing procedures, ensuring accurate financial reporting.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Monitored accounts to verify compliance with payment terms and schedules.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Input financial data and produced reports using Software.