Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Aseem Bansal

Nanaimo,BC(Open To Relocate)

Summary

Dynamic and results-driven retail professional with experience in team leadership, guest experience, and high-volume store operations. Proven ability to train, mentor, and motivate staff, consistently exceed sales targets, and deliver exceptional customer service. Skilled in retail analytics, KPI tracking, and operational management, with a strong commitment to fostering an inclusive and high-performing team culture.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Budget Car Rental
07.2024 - Current
  • Ranked as one of the top 5 sales performers across multiple island locations by consistently exceeding upselling targets for insurance and fuel add-ons.
  • Achieved and maintained high customer satisfaction scores, balancing sales performance with exceptional guest experience.
  • Acted as a liaison between customers, the Budget claims department, and external insurance providers (ICBC) to efficiently manage and resolve damage claims.
  • Maintained accurate documentation and ensured timely processing of rentals, transactions, and claims in a fast-paced environment.
  • Coached and guided new team members on sales techniques and guest engagement, strengthening overall team performance.

Department Manager

Marks Canada
10.2023 - 07.2024
  • Managed operations for a $10M annual sales store, one of the highest-volume locations on Vancouver Island.
  • Supervised the online department during peak holiday season, overseeing fulfillment of 300+ daily online orders to ensure accurate and timely packing and shipping.
  • Developed detailed Excel dashboards to track KPIs such as Email Captures, Mastercard Signups, Units per Transaction (UPT), and charity donations, improving visibility for leadership.
  • Created and optimized staff schedules to meet peak customer demand, boosting efficiency during high-traffic hours.
  • Supported team growth through ongoing feedback and real-time coaching, fostering a positive and high-performance culture.

Business Analyst

Teck Resources
07.2022 - 03.2023
  • Interacted with internal customers and project teams to understand business needs and translate into requirements and project scope.
  • Deployed predictive analytics models to forecast future trends.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Provided technical support for troubleshooting analytics and reporting issues.

Supervisor

Panago Pizza
10.2021 - 06.2022
  • Directed a high-performing team in a fast-paced environment, handling scheduling, delegation, and coaching to maintain service standards.
  • Addressed team performance concerns promptly and constructively, creating a positive and accountable work environment.
  • Supported conflict resolution between staff and customers, ensuring fair and professional outcomes.

Assistant Manager

Gas And Go
08.2020 - 09.2021
  • Recruited, trained, and developed team members, strengthening overall store performance.
  • Monitored P&L-related metrics such as labor hours, sales targets, and inventory control to align with business goals.
  • Championed guest experience by quickly resolving escalated issues and ensuring a welcoming environment.

Customer Service Representative

Walmart
10.2018 - 08.2020
  • Delivered high-touch guest experience by addressing customer needs, managing complaints, and ensuring satisfaction.
  • Assisted leadership with floor operations, ensuring team coverage and efficiency during high-volume hours.

Education

Associate of Science - Computer Science

Vancouver Island University
Nanaimo, BC

Bachelor of Science - Computer Science

Chitkara University

Skills

  • Leadership & Team Development
  • Retail Operations Management
  • POS & CRM Systems
  • Communication & Collaboration
  • Strategic Problem-Solving
  • Data Visualization
  • Microsoft Office Suite

Interests

  • Community Engagement
  • Fitness & Mixed Martial Arts
  • Cooking & Nutrition
  • Outdoors & Adventure

Timeline

Customer Service Representative

Budget Car Rental
07.2024 - Current

Department Manager

Marks Canada
10.2023 - 07.2024

Business Analyst

Teck Resources
07.2022 - 03.2023

Supervisor

Panago Pizza
10.2021 - 06.2022

Assistant Manager

Gas And Go
08.2020 - 09.2021

Customer Service Representative

Walmart
10.2018 - 08.2020

Bachelor of Science - Computer Science

Chitkara University

Associate of Science - Computer Science

Vancouver Island University

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Aseem Bansal