Anwuli Elsie Chigbolu

Dynamic individual with hands-on experience in Banking Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Improved Customer Satisfaction: Led a customer service team to achieve a 95%+ customer satisfaction rating through efficient query resolution and personalized financial solutions.
• Increased Sales & Revenue: Successfully identified cross-selling opportunities, increasing branch revenue by 47% through the sale of loans, investment products, and credit cards, online service platforms ,ATM transaction fees and cut down budget expense by 50% by enforcing efficient use of available resources and more digitalized work processes.
• Digital Banking Adoption: Promoted and facilitated digital banking services, leading to a 30% increase in customer adoption of online and mobile banking platforms.
• Risk & Compliance Excellence: Ensured 100% compliance with banking regulations and successfully passed all internal audits with zero infractions.
• Operational Efficiency: Streamlined branch operations, reducing transaction processing time by 20%, enhancing service delivery.
• Employee Development: Trained and mentored junior employees, improving overall team performance and career progression.
• Process Automation: Implemented process improvements that reduced paperwork by 75%, leading to faster loan approvals and customer service efficiency.
• High-Value Client Management: Managed a portfolio of high-net-worth clients, strengthening relationships and increasing retention rates.

• Business Intelligence & Data Analyst (BIDA), Corporate Finance Institute, 2022
• Financial Modelling & Valuation Analyst (FMVA), Corporate Finance Institute, 2022
• Diversity and Inclusion in the Workplace, University of Pittsburgh, 2022
• Virtual Assistant, ALX Africa, 2024

The Golden Award For Excellence is award created by The forward News who is an independent client services evaluation firm specializing in conducting covert assessments of  institutions like banks or public service by posing as customers clients. These evaluations are designed to measure the quality of customer service, compliance with protocols, and the overall customer experience. The insights gathered help institutions enhance service delivery, improve operational efficiency, and maintain regulatory compliance.

Various banks were evaluated during the period and I was singled out for the award as a result of my impeccable service delivery.