Aryana Gandolfi
Summary
Results-driven executive with a strong international sales background, offering over ten years of experience in franchising development across the retail apparel and quick-service restaurant (QSR) industries. Experienced in optimizing opportunities and enhancing business efficiency, expertise spans franchisee recruitment, real estate negotiation, lease agreements, and compliance with franchise laws. Utilizes GIS software for site analysis to ensure optimal location selection. Demonstrates creative thinking and excellent communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Franchise Development Coordinator
Pizza Nova Take-Out
Toronto, ON
04.2024 - Current
- Assist and coordinate franchise expansion, evaluate site selection, franchisee onboard, and development initiatives
- Manage and track new store openings, store transfer processes, and ensure all requirements are fulfilled
- Prepare presentations, reports, and market analysis to aid in decision-making
- Implemented a lead management tracker to record candidates data in detail and monitor key metrics, improving data organization
- Coordinate communication between franchisees and corporate, ensuring access to resources and adherence to timelines
- Draft disclosure documents, franchise agreements, and release agreements ensuring compliance with franchise laws and regulations.
- Manage and review lease agreements and maintain accurate and up-to-date records concerning lease expiry dates and renewals
- Collaborate with departments such as Financing, Operations and IT to align on Franchise Department goals
- Build and nurture relationships with key franchise partners to support growth objectives
- Represent the company at meetings and franchise expos to build brand awareness and secure potential franchisees.
Franchise / Legal Coordinator
MTY Group
Richmond Hill, ON
08.2021 - 03.2024
- Oversaw process for franchise agreement renewals and lease renewals for 6 different banners, working daily in collaboration with operations team, construction, legal team and franchisees to guarantee effective management of time-sensitive tasks
- Coordinated the preparation of franchise disclosure documents, franchise agreements, and lease renewals for new and existing franchisees in compliance with policies, procedures, and regulatory guidelines
- Attended monthly meetings with the development department and franchising departments to discuss the status of renewals and transfer files
- Maintained and updated on a daily basis file trackers necessary for development and franchising meetings
- Met by phone conference and/or in person and explained franchise agreement renewal process
- Communicated internally with the Construction, Leasing, Accounting, Operations, and Legal departments as well as externally with franchisees, lawyers, and landlords to address questions and promptly finish the files for extensions requests and transfers
- Coordinated with operations and construction department to complete stores renovation SOWs
- Reviewed and identified issues regarding documentation prepared by third parties (i.e franchisees, landlords, and lawyers) and advising the appropriate departments accordingly
- Attended Franchise Trade Shows to connect with potential franchisees
- Contacted prospective franchisees to provide feedback on the assessment process.
Resourcing Coordinator
Jam3 Inc
Toronto, ON
11.2020 - 08.2021
- Collaborated with teams across offices (Los Angeles / Amsterdam / Uruguay and Toronto) by participating in e-meetings to understand the Leadership teams' needs to assign freelancers to the client's projects
- Reached out to freelancers, introducing the company, and checking availability
- Supported the Resource team in administrative tasks such as preparing freelancer agreements and non-disclosure agreements to be sent to potential freelancers
- Tracked data and added new talents to the company's freelancer software platform
- Coordinated creative and production department launch and kick-off posters to be posted in the internal channels for project visibility.
Administrative Assistant
Raven Fine Homes Inc
Toronto, ON
02.2019 - 11.2020
- Responded directly to the company's CEO drafting and editing letters, reports, memos, and emails
- Increased overall efficiency by 80% when organizing documents and creating new methods to track payments, budgets, and final projects
- Developed the company's price catalog to be distributed to clients
- Recorded and tracked clients' invoices via QuickBooks Software
- Coordinated subcontractors payments.
Franchise Development Executive
IMB Textil - Puket
Sao Paulo
04.2013 - 05.2018
- Oversaw the initial start-up of over 50 new stores improving regional franchise expansion by evaluating a target market, assessing opportunities, reviewing demographic data and volume projections, conducting site selection research, and qualifying potential franchisees
- Presented business models and market evaluations to board members regularly
- Recruited potential investors through cold calling using CRM tools and attending trade shows to introduce the company and its business opportunities
- Negotiated leases terms and conditions with some of the nation's leading retail real estate firms to validate potential expansion sites
- Analyzed potential markets through data mining, in-person visits, and interviewing prospective clients
- Attended trade shows including ABF Expo – the world's biggest franchise trade show- and retail conferences as New York Retail's Big Show to fine-tune strategies and network
- Coordinated strategies with the marketing team to enhance leads through social media, trade shows, and the company's website ensuring the information is up-to-date and convincing.
District Sales Manager
Grupo Sacada
Sao Paulo
11.2011 - 02.2013
- Coordinated, assisted, and monitored luxury stores located in the state of Sao Paulo- Brazil reducing sales workforce turnover by 30% and shrinkage by 65% in the comparison year before my administration Analyzed stock patterns and planning for future sales enhancements
- Implemented and managed a degree of high customer service standards throughout all locations in Sao Paulo - Brazil Responsible for employee sales evaluation, feedback, hiring, and terminations
- Supervised sales strategy, training, team structure, and communication of regional sales programs
- Trained and mentored sales team members in customer relations, customer service, and product placement.
Export Assistant
M5 Textil Ind E Com.
Sao Paulo
01.2010 - 11.2011
- Prepared shipping documentation, maintaining compliance with Brazilian and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared and submitted reports on export activity to management.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Franchise Development Specialist
M5 Textil Ind E Com
Sao Paulo
01.2007 - 12.2010
- Responsible for recruiting new franchisees resulting in 30 + new operations.
- Collaborated with marketing department developing and approving media as banners, catalogues and presentations for the franchisees
- Responsible for the development of the first company's Franchise Guide
- Managed internal database updating lead information
- Supported Development Manager with real state sourcing
- Coordinated all the paperwork related to the disclosure to new locations
- coordinated the payment regarding the franchise fee and other fees related to new locations, transfers and renewals.
- Conducted demographic analysis to assist the development team.
Education
Diploma in Business and Marketing -
Centennial College
Scarborough, ON09.2020
Bachelor of Science in International Business -
Universidade PAULISTA (UNIP)
Sao Paulo, Brazil12.2010
Skills
- Problem Solving
- Data Analysis
- Market and competitive analysis
- Presentation skills
- Sales Management
- Business Planning
- Sales strategy
- Strong organizational skills
- Time Management
Certification
- Google ads display
- Microsoft office specialist word 2016
- Social Marketing Certificate- Hootsuite
- Preventing Discrimination & Harassment: Unconscious Bias 2023 - Traliant
- Microaggressions in the Workplace 2023 - Traliant
Languages
Fluent in Portuguese and English with advanced ability to communicate in Spanish
Native or Bilingual
Timeline
Franchise Development Coordinator
Pizza Nova Take-Out
04.2024 - Current
Franchise / Legal Coordinator
MTY Group
08.2021 - 03.2024
Resourcing Coordinator
Jam3 Inc
11.2020 - 08.2021
Administrative Assistant
Raven Fine Homes Inc
02.2019 - 11.2020
Franchise Development Executive
IMB Textil - Puket
04.2013 - 05.2018
District Sales Manager
Grupo Sacada
11.2011 - 02.2013
Export Assistant
M5 Textil Ind E Com.
01.2010 - 11.2011
Franchise Development Specialist
M5 Textil Ind E Com
01.2007 - 12.2010
Bachelor of Science in International Business -
Universidade PAULISTA (UNIP)
Diploma in Business and Marketing -
Centennial College