Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
References
Hi, I’m

Armoni O'Connor

Breslau,ON

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management.

Overview

9
years of professional experience

Work History

JAN-PRO Toronto

Franchise Development Coordinator
05.2019 - 11.2023

Job overview

  • Promoted twice within 4.5 years. Started as a telemarketer. After 9 months promoted to customer service. Followed by a promotion to Franchise Development Coordinator.
  • Regular site visits for in person meetings and or inspections. Territory included Peel, Etobicoke, North York and West Toronto.
  • Managed customer accounts, to provide customer support,
  • Record customer insight reports to company software & computer programs.
  • Train new business owners on company policies, protocol and guidelines, franchise development, project management, scheduling.
  • Ensure business owners are complaint with the franchise agreement, policies and procedures.
  • Inventory management, allocation of client contracts, efficiently operate a 12-line switchboard, managed phone calls and reservations flow, miscellaneous projects or requirements as assigned by management
  • Monitored resource allocation, budget development and personnel recruitment for multiple projects.
  • Managed numerous individual projects, simultaneously for product lifecycle development.
  • Identified and documented quality discrepancies for management to develop resolutions.

It Cosmetics/Loreal

Demo Makeup Artist
06.2016 - 05.2019

Job overview

  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Demonstrated and explained use of different beauty products to educate customers
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use
  • Executed successful sales strategies to convert leads into customers.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Frequently visited over 10 doors monthly.

Sephora

Colour Consultant
07.2014 - 04.2015

Job overview

  • In-store product demonstrations, and applications to achieve large basket sales.
  • Participated in2 to 3 weekly store events, and brand initiatives.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
  • Analyzed problematic areas to provide recommendations and solutions

Education

Sheridan College
Oakville, ON

Diploma in Techniques and Management from Business And Cosmetics
01.2011

University Overview

Skills

  • Over 10 years of exceptional customer service experience
  • In-depth reception skills
  • Proficient in Microsoft Office
  • Dependable and accountable
  • Excellent written and oral communication skills
  • Results driven, detail oriented, organized, team player
  • Calm under pressure, ability to diffuse potentially volatile situations
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Relationship Building and Management
  • Report Generation
  • Data Entry
  • Operations Management

Languages

English

Timeline

Franchise Development Coordinator
JAN-PRO Toronto
05.2019 - 11.2023
Demo Makeup Artist
It Cosmetics/Loreal
06.2016 - 05.2019
Colour Consultant
Sephora
07.2014 - 04.2015
Sheridan College
Diploma in Techniques and Management from Business And Cosmetics

References

References
References available upon request

References

References
References available upon request
Armoni O'Connor