Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Khushi Khushi

Surrey

Summary

Dynamic professional with extensive experience in customer service and operations management, notably as a Kitchen Leader at Chipotle. Proven track record in enhancing efficiency and ensuring customer satisfaction through quality control and streamlined processes. Detail-oriented and skilled in issue resolution, fostering strong guest relations to drive repeat business.

Overview

2
2
years of professional experience

Work History

Kitchen Leader

Chipotle
04.2024 - Current
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Continuously improved knowledge of industry trends through participation in professional development opportunities such as workshops or conferences.
  • Implemented quality control measures to guarantee customer satisfaction with each meal served.
  • Streamlined plating process for faster service while maintaining high standards for dish presentation.

Retail Manager

7 11
03.2024 - 12.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Cashier

Dennys Restaurant
09.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Guest Service Representative

Cascades Casino
04.2023 - 04.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Sales Associate

Chalo Freshco
03.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Shift Manager

Shell Gas Station
02.2023 - 01.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Associate of Arts - Communications

Columbia College
Vancouver
01-2025

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Flexible schedule

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted to Kitchen Leader after only 3 months for exceptional performance.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participating in local clean-up initiatives
  • Community Cleanup
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I participate in low-impact exercises to strengthen core muscles
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Gym Workouts

Timeline

Kitchen Leader

Chipotle
04.2024 - Current

Retail Manager

7 11
03.2024 - 12.2024

Cashier

Dennys Restaurant
09.2023 - 04.2024

Guest Service Representative

Cascades Casino
04.2023 - 04.2024

Sales Associate

Chalo Freshco
03.2023 - 01.2024

Shift Manager

Shell Gas Station
02.2023 - 01.2024

Associate of Arts - Communications

Columbia College

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Khushi Khushi