Arwen Castillo
Pomona
Summary
Results-driven individual with proven abilities in client service and problem-solving. Experienced in processing transactions and promoting wellness services, eager to utilize strengths in supporting marketing efforts and improving customer engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate
Massage Envy
Diamond Bar
02.2026 - Current
- Guided clients in selecting services tailored to their wellness goals.
- Maintained cleanliness and organization of the reception area and treatment rooms.
- Scheduled appointments and managed client records in the booking system.
- Educated clients on membership benefits and promotions during interactions.
- Processed payments and handled transactions with accuracy and efficiency.
- Promoted special offers to potential clients, enhancing awareness of membership benefits.
- Welcomed customers and delivered exceptional service to enhance client satisfaction.
Assistant Water Polo Coach
CVUSD
Chino Hills
11.2024 - 02.2026
- Coordinated practices and drills to strengthen team cohesion and skill development.
- Monitored athlete progress and provided feedback on performance.
- Assisted in developing training plans for athletes to improve skills.
- Promoted sportsmanship and teamwork among players to foster a positive training environment.
- Encouraged teamwork among players while emphasizing sportsmanship values.
- Helped players build confidence through positive reinforcement techniques.
- Facilitated communication between coaches, athletes, and parents to ensure alignment on schedules and expectations.
Lifeguard Instructor
City of Chino Hills
Chino Hills
05.2022 - 07.2022
- Instructed lifeguard training sessions tailored to various skill levels, enhancing participants' readiness for emergency situations.
- Demonstrated rescue techniques and first aid procedures effectively.
- Oversaw pool activities, ensuring adherence to safety protocols and providing immediate support to participants.
- Developed safety protocols to ensure pool environment compliance.
- Promoted water safety awareness through community outreach programs.
Education
Associate of Science - Environmental Science
Mt. San Antonio College
Walnut, CA06-2026
High School Diploma -
Chino Hills High School
Chino Hills, CA05-2023
Skills
- Sales training
- Customer service
- Client service
- Problem solving
- Time management
- Multitasking strength
- Team building
- Communication skills
- Interpersonal communication
- First aid certification
- Safety compliance
Timeline
Sales Associate
Massage Envy
02.2026 - Current
Assistant Water Polo Coach
CVUSD
11.2024 - 02.2026
Lifeguard Instructor
City of Chino Hills
05.2022 - 07.2022
Associate of Science - Environmental Science
Mt. San Antonio College
High School Diploma -
Chino Hills High School