EBITHA MALIYAKKAL BABU
Melfort,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Representative
Athira Silks
2023.10 - 2024.01
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Prioritized helping customers over completing other routine tasks in store.
Chemist
Neogen Food And Animal Security India Pvt Ltd
2021.04 - 2023.08
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Enhanced product quality by developing and optimizing chemical processes and procedures.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Provided technical support to production team, troubleshooting issues and ensuring a seamless transition from lab scale to full-scale manufacturing.
- Improved safety standards by conducting thorough audits of existing protocols and recommending necessary changes.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
Cashier and Sales Representative
Sylcon Supermarket
2019.09 - 2021.03
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
ASHIS SUPER MARKET
2017.07 - 2019.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Master of Science - Chemistry
The Cochin College , Cochin
Cochin , Kerala , India05.2017
Bachelor of Science - Chemistry
St Albert's College
Ernakulam , India03.2015
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Client Service
- Customer Needs Assessment
- Staff Training
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Creative Thinking
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Sales Representative
Athira Silks
2023.10 - 2024.01
Chemist
Neogen Food And Animal Security India Pvt Ltd
2021.04 - 2023.08
Cashier and Sales Representative
Sylcon Supermarket
2019.09 - 2021.03
Cashier
ASHIS SUPER MARKET
2017.07 - 2019.06
Master of Science - Chemistry
The Cochin College , Cochin
Bachelor of Science - Chemistry
St Albert's College