Arun Singh
Peterborough,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Loss Prevention Officer
Securiguard Services
Peterborough
06.2023 - Current
- Monitored CCTV footage for an average of 40 hours per week, detecting and reporting over 20 suspicious activities monthly, contributing to a 20% reduction in store thefts.
- Prepared and submitted detailed incident and police reports for over 10 incidents per quarter, ensuring accurate documentation and aiding in the successful prosecution of theft cases.
Territory Manager
Bausch & Lomb India pvt ltd
Jalandhar, India
06.2016 - 12.2022
- Managed portfolio of 100 accounts, including 40 key accounts and 10 premium accounts, achieving 110% of sales targets year-over-year through strategic relationship management and tailored sales approaches.
- Acquired 25 new retail partners, generating additional $20k in sales, significantly contributing to overall revenue growth and expanding market presence.
- Conducted bimonthly competitor analysis, leveraging insights to enhance sales strategies, resulting in a 15% increase in sales from key and premium accounts.
- Established relationships with key customers, vendors, and distributors in the area.
- Created presentations for potential customers highlighting products' features and benefits.
Education
Graduate Certificate - Supply Chain Management - Global Logistics
Fleming College
Peterborough, ON08.2024
Graduate Certificate - International Business Management
Fleming College
Peterborough, ON06.2024
M.B.A - Marketing
Guru Nanak Dev University
Jalandhar, India05-2016
Skills
- Data Analysis: Used Microsoft tools to identify market trends and gaps, enhancing strategic planning
- CRM Proficiency: Segmented customers by business value to optimize satisfaction and prioritize growth
- Effective Communication: Tailored product pitches based on customer needs
- Effective Communication: Tailored product pitches based on customer needs
- Leadership: Supported sales team to achieve goals and foster collaboration
Certification
- Certificate In International Freight Forwarding , August 2024
- Microsoft Excel Certification LinkedIn September 2024 - September 2025.
- Standard First Aid CPR, Red cross , July 2022- April 2025.
- Security Guard License , March 2024- March 2025.
- Use of force certificate, Securiguard , June 2024 -June 2025.
Timeline
Retail Loss Prevention Officer
Securiguard Services
06.2023 - Current
Territory Manager
Bausch & Lomb India pvt ltd
06.2016 - 12.2022
Graduate Certificate - Supply Chain Management - Global Logistics
Fleming College
Graduate Certificate - International Business Management
Fleming College
M.B.A - Marketing
Guru Nanak Dev University
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