Arun Pushpan
Yellowknife,NWT
Summary
Dynamic Clinic Administrative Supervisor with a proven track record at NTHSSA, GNWT, excelling in staff development and training. Expert in operations management and scheduling, I enhanced employee morale through recognition programs, fostering collaboration. Skilled in human resources, I successfully streamlined recruitment processes, ensuring top talent acquisition and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Administrative Supervisor/ scheduler
Primary Care Clinic, NTHSSA, GNWT
Yellowknife
03.2024 - Current
- Developed training materials for staff onboarding, improving knowledge retention and job performance.
- Trained new employees on company policies, procedures, software applications.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews .
Ophthalmology Program Assistant
NTHSSA, GNWT
Yellowknife, NT
08.2022 - 03.2024
- Assisted in coordinating program activities and schedules to ensure timely completion of deliverables.
- Supported data collection and analysis for program evaluation, enhancing reporting accuracy.
- Collaborated with team members to maintain project documentation and streamline communication processes.
- Assisted with planning and coordinating day-to-day and special program activities.
Patient Registration Clerk
Stanton Territorial Hospital, GNWT
Yellowknife, NT
03.2022 - 08.2022
- Managed patient intake processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and eligibility checks to streamline registration procedures.
- Maintained confidentiality of patient information following HIPAA regulations and hospital guidelines.
Rural and Sub Urban Mail Carrier
Canada Post
Yellowknife
08.2021 - 08.2022
- Delivered mail and parcels efficiently, ensuring timely service to residential and commercial clients.
- Organized daily routes for optimal delivery efficiency, enhancing overall productivity.
- Maintained accurate records of deliveries and undelivered items, ensuring accountability.
Assistant Store Manager /Operations
Independent Grocers
Yellowknife, NT
03.2019 - 08.2021
- Trained and mentored new staff on customer service best practices and sales techniques.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager / Operations
Walmart
Yellowknife, NT
10.2017 - 03.2019
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Developed staff schedules to align workforce capacity with store traffic patterns.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted in recruiting, hiring and training of team members.
Education
Post Graduation - Human Resources Management.
Confederation College
Thunder Bay09-2017
Post Graduation - Concurrent Disorders Control Program
Confederation College
Thunder Bay09-2016
Bachelors In Nursing - Nursing
University College of Medical Education
Kerala. India09-2013
Diploma - Nursing
P. G School of Nursing
Kerala, India 09-2009
Skills
Human resources
Information management
Payroll and budgeting
Scheduling and calendar management
Operations management
Training and coaching
Staff development and training
Team leadership
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Certification
-Registration in HRPA and pursuing CHRP.
-Valid class 5 drivers license.
- First Aid CPR -C and AED.
-Leadership for safety excellence.
- Supervisor safety.
- WHIMS
Timeline
Clinic Administrative Supervisor/ scheduler
Primary Care Clinic, NTHSSA, GNWT
03.2024 - Current
Ophthalmology Program Assistant
NTHSSA, GNWT
08.2022 - 03.2024
Patient Registration Clerk
Stanton Territorial Hospital, GNWT
03.2022 - 08.2022
Rural and Sub Urban Mail Carrier
Canada Post
08.2021 - 08.2022
Assistant Store Manager /Operations
Independent Grocers
03.2019 - 08.2021
Assistant Store Manager / Operations
Walmart
10.2017 - 03.2019
Post Graduation - Human Resources Management.
Confederation College
Post Graduation - Concurrent Disorders Control Program
Confederation College
Bachelors In Nursing - Nursing
University College of Medical Education
Diploma - Nursing
P. G School of Nursing