Arun Nair
Brampton,ON
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
16
16
years of professional experience
Work History
Desktop Support Engineer
Manulife Financial
11.2021 - 11.2023
• Primary responsibilities include Employee Provisioning and Dell Provisioning Support, shipping of imaged laptops, desktops, and mobiles to all the users in Canada
• Provide technical support for the users in a mixed Windows, Mac, and Linux environment.
• Responsible for remote handling of all the users’ tickets within the SLA across Canada using the Service Now tool.
• Microsoft 365 Applications and Services, including daily Exchange E-mail administration, SharePoint, Azure AD, MS SQL and others
Systems Administrator
Delvetek
01.2019 - 08.2020
System Administrator
ITC Infotech
08.2008 - 03.2018
Customer Support Engineer
Dream Quest
06.2007 - 08.2008
Education
Bachelor of Technology -
CUCEK,Alapuzha
Cochin University08.2005
Skills
- Helpdesk technical assistance
- Server deployment
- Communication and presentation
- Client-focused service
- Inventory control procedures
- Excellent communication skills
- Customer service
- Results oriented
Languages
English
Professional Working
Timeline
Desktop Support Engineer
Manulife Financial
11.2021 - 11.2023
Systems Administrator
Delvetek
01.2019 - 08.2020
System Administrator
ITC Infotech
08.2008 - 03.2018
Customer Support Engineer
Dream Quest
06.2007 - 08.2008
Bachelor of Technology -
CUCEK,Alapuzha
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