Divakar Kumar
Kitchener,Canada
Summary
System Administrator with 3 years of experience as Desktop Engineer, Google Workspace Administrator, and Azure. Skilled in troubleshooting and handling 180+ tickets per month, with a proven ability to lead teams. Eager to transition into Server Administration and ultimately pursue a prominent role, driven by a commitment to efficient IT solutions and leadership.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Balbhas Business sysnomics ltd
09.2022 - 03.2023
- Managed Google Workspace, including user and group creation, role assignment, and license management.
- Configured and maintained Google Workspace apps (Gmail, Drive, Calendar, Meet) and facilitated data migrations.
- Implemented and managed security policies, monitored and responded to incidents, and managed DLP and email security settings
- Provided technical support for Google Workspace issues, including connectivity and synchronization problems
- Administered Active Directory, Windows, and Linux environments.
- Monitored Google Workspace performance, generated usage and security reports
- Integrated Google Workspace with enterprise systems and third-party apps (SAML-based integrations)
- Managed Office 365 licenses and user accounts in Azure
- Scheduled backups of Google Drives for resigned users and led NAS to Google Drive migration
- Participated in IT audits, including KPI metrics, internal, and external audits
- Follow ITIL IT service management process while working with incidents, change request, issues and tickets
Junior System Administrator
TNQ Technologies Pvt Ltd
06.2021 - 06.2022
- Identify, diagnose, and resolve hardware, software, and application issues for users through ticketing system; communicate and implement solutions to customers
- Document and gather information for efficient escalation to senior staff.
- Hands-on experience with Active Directory, Windows, Mac and Linux environments; knowledgeable in network security and antivirus practices.
- Participated in Firewall migration (SonicWall to Palo Alto), managed monthly desktop maintenance.
- Achievements: Configured and delivered 400 laptops within 8 days with a team of 2; assembled 80 desktops from spare parts for temporary training.
Desktop Support Engineer
DK Intellectual Services
06.2020 - 05.2021
- Responsible of assigning and handling tickets, troubleshooting hardware related issues in windows Laptop, Application related issues and installations.
- Responsible for provision and management of assets in the organization
- Installing and troubleshooting devices including printers.
Education
Applied Network Infrastructure and System Administration -
Conestoga College
Kitchener, ON08.2024
Bachelor of Engineering - Computer Science Engineering
Prathyusha Engineering College
05.2019
Skills
- Verbal / Written Communication
- Microsoft 365
- PowerShell Scripting
- Troubleshooting Network Connectivity
- License management
- Wireshark
- GWS, GCP
- Asset management
- Tech Support/Helpdesk
- Technical Documentation
- Ticketing System Administration
- Windows administration
Timeline
Desktop Support Engineer
Balbhas Business sysnomics ltd
09.2022 - 03.2023
Junior System Administrator
TNQ Technologies Pvt Ltd
06.2021 - 06.2022
Desktop Support Engineer
DK Intellectual Services
06.2020 - 05.2021
Bachelor of Engineering - Computer Science Engineering
Prathyusha Engineering College
Applied Network Infrastructure and System Administration -
Conestoga College
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