ARSHPREET KAUR
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Experior Financial
09.2024 - 12.2024
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Built and maintained relationships with clients to support satisfaction
- Interpreted insurance policies and explained coverage to clients
- Analyzed clients' current insurance policies and suggested additions or other changes
- Contacted prospective and current clients via telephone to provide quote and policy information
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
Concierge - Site Supervisor
Barber Collins Security
05.2022 - 08.2024
- Supervised a team of Security Officers in their daily duties
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment
- Maintained accurate records of all security-related incidents and activities
- Prepared, filed and submitted various reports to maintain records of observations or occurrences
- Investigated and responded to alarms and other security incidents
- Trained personnel on appropriate use of force in responding to threats or disturbances
- Participated in risk assessment exercises to ensure that appropriate levels of protection are provided at all times
Technical Support Agent- Part Time
Rogers Communications
03.2022 - 08.2024
- Resolved escalated matters efficiently by utilizing problem solving skills and creative thinking
- Responded promptly to customer inquiries regarding product features, functionality and usage
- Documented known errors in the company's database for quick resolution of similar issues in future
- Developed customized solutions to resolve customer inquiries in a timely manner
- Utilized remote access tools to assist customers with complex problems
- Diagnosed and troubleshot customer reported issues related to hardware, software and network connectivity
Patrol Guard
ASG Security Group
08.2020 - 04.2022
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Documented daily activities in detailed logs, ensuring accuracy and consistency for future reference and analysis.
- Demonstrated professionalism at all times by adhering to company policies, dress code standards, and professional protocols while on duty.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Diploma - Business Administration
Humber College
04.2022
Skills
- Report writing
- Incident reporting
- Superior customer service
- Access control
- Strong work ethic
- Telephone etiquette
- Training and mentoring
- Administrative support
- Attention to detail
- Security camera monitoring
- Building checks
- MS word, excel, and outlook
Certification
- HLLQP
- Security Guard License
Timeline
Insurance Advisor
Experior Financial
09.2024 - 12.2024
Concierge - Site Supervisor
Barber Collins Security
05.2022 - 08.2024
Technical Support Agent- Part Time
Rogers Communications
03.2022 - 08.2024
Patrol Guard
ASG Security Group
08.2020 - 04.2022
Diploma - Business Administration
Humber College
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