Arshpreet Kaur
52 Krakow Street ,Brampton,ON
Summary
Developed effective communication and coordination skills in high-pressure transportation environment. Adaptable and quick to learn, looking to transition into new field where these skills are valuable. Committed to contributing to team success and operational efficiency in dynamic setting.
Overview
2
2
years of professional experience
Work History
Assistant Dispatcher
Black diamond Logistics
12.2024 - Current
- Implemented data-driven strategies to optimize routing efficiency and reduce overall transit times.
- Reduced response times with effective monitoring of vehicle locations and real-time traffic conditions.
- Fostered a positive work environment by promoting teamwork, open communication, and professional growth opportunities among staff members.
- Improved customer satisfaction rates by consistently providing accurate delivery estimates and timely updates.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
CSR • Customer Service Representative
Raven Force Couriers
01.2024 - 10.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Server and Cashier
New wok new wok
06.2023 - 06.2024
- Company Overview: I am passionate about my work and worked in new wok new wok located in Vaughan mills
- I am passionate about my work and worked in new wok new wok located in Vaughan mills
- Looking for more open jobs and this Job fassinates me
- I will give my best to provide best services
- I am passionate about my work and worked in new wok new wok located in Vaughan mills
Education
Post graduation diploma - Project management
Algoma university
Brampton, ON12.2024
Skills
- Dispatch software
- Call center experience
- Customer assistance
- Customer satisfaction measurement
- Transportation regulations
- Microsoft outlook
- Documentation
- Serving Experience
- Microsoft Office
- Cashiering
- Microsoft Word
- Logistics
- Upselling
- Load management
- Scheduling
Willing To Relocate
- Caledon, ON
- Mississauga, ON
- Brampton, ON
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Assistant Dispatcher
Black diamond Logistics
12.2024 - Current
CSR • Customer Service Representative
Raven Force Couriers
01.2024 - 10.2024
Server and Cashier
New wok new wok
06.2023 - 06.2024
Post graduation diploma - Project management
Algoma university
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