Rozy Sabharwal
Brampton,ON
Summary
Proven to enhance operational efficiency at Trans Rapid Cargo Inc., I leveraged dispatch software familiarity and effective communications to boost dispatcher productivity and customer satisfaction. Specializing in route planning and customer relationship management, I successfully coordinated fleet operations and fostered professional growth, achieving significant improvements in delivery accuracy and team collaboration. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispatch position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Dispatcher
Trans Rapid Cargo Inc.
11.2019 - Current
- Reduced response times with effective monitoring of vehicle locations and real-time traffic conditions.
- Provided valuable input during the selection process for new dispatch software, ultimately contributing to increased efficiency and accuracy.
- Fostered a positive work environment by promoting teamwork, open communication, and professional growth opportunities among staff members.
- Ensured compliance with local, state, and federal transportation regulations through diligent documentation practices.
- Enhanced dispatch operations by efficiently coordinating and prioritizing vehicle assignments for optimal route coverage.
- Developed strong relationships with key clients through consistent communication regarding shipment statuses or potential delays.
- Improved customer satisfaction rates by consistently providing accurate delivery estimates and timely updates.
- Directed dispatching, routing, and tracking of 09 fleet vehicles.
- Increased dispatcher productivity by implementing time-saving software solutions for scheduling, tracking, and reporting tasks.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
IELTS Instructor
BSBW Career Builders
10.2018 - 07.2019
- Collaborated with colleagues to develop cohesive curriculum materials that met international standards for English language instruction.
- Strengthened students'' reading, writing, listening, and speaking skills to achieve higher IELTS test scores.
- Enhanced students'' language proficiency through customized lesson plans tailored to individual needs and goals.
- Conducted regular mock IELTS exams under realistic conditions to prepare students for their official tests while identifying areas requiring further attention or improvement strategies.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Facilitated class discussion to help students work through questions and expand understanding.
Assistant Accountant
New Bombay Dyeing & Bleaching House
09.2017 - 09.2018
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Processed payroll by validating work hours and attendance of employees.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Education
Post Graduate Diploma in Computer Applications - Computer Applications Development
Panjab University
Punjab,India05.2014
MBA - Business Innovations
Panjab University
Punjab,India05.2013
BBA - Commerce
Panjab University
Punjab,India04.2011
Skills
- Dispatch Software Familiarity
- Vehicle tracking
- Transportation Regulations
- Route Planning
- Data entry proficiency
- Load Management
- Traffic analysis
- Driver relations
- Fleet maintenance coordination
- Prioritizing calls
- Dispatching procedures
- Dispatch Coordination
- Data Entry
- Customer Relationship Management
- Routing orders
- Schedule Management
- Dispatching field personnel
- Updating logs
- Schedule Coordination
- Closing tickets
- Customer Service
- Effective Communications
- Dispatch Recordkeeping
- Microsoft Office
- Delegating Work
- Paperwork Processing
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
CTPAT: Successful Border Crossing
CTPAT: Security and Threat Awareness for Drivers
CTPAT: Security Inspections for Drivers
Timeline
Assistant Dispatcher
Trans Rapid Cargo Inc.
11.2019 - Current
IELTS Instructor
BSBW Career Builders
10.2018 - 07.2019
Assistant Accountant
New Bombay Dyeing & Bleaching House
09.2017 - 09.2018
Post Graduate Diploma in Computer Applications - Computer Applications Development
Panjab University
MBA - Business Innovations
Panjab University
BBA - Commerce
Panjab University
CTPAT: Successful Border Crossing
CTPAT: Security and Threat Awareness for Drivers
CTPAT: Security Inspections for Drivers
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