Arshpreet Kaur Dharwal
Surrey
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possesses solid understanding of customer needs and excels in conflict resolution, combined with strong problem-solving abilities. Goal is to foster positive customer relationships, contributing to their satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
GUEST EXPERIENCE EDUCATOR
LULULEMON
11.2023 - 05.2024
- Delivered in-depth product demonstrations and expert knowledge to enhance customer satisfaction
- Cultivated a positive shopping environment aligned with company values
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Key Holder
New York & Company
01.2022 - 07.2022
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
Cashier Assistant Manager
Singh Farm
02.2021 - 12.2021
- Managed cash drawer operations and ensured accurate financial transactions
- Trained and supervised team members to maintain store efficiency
- Resolved customer inquiries with a focus on delivering top-tier service
- Operated a high-paced retail checkout process while upholding quality standards
Social Media Intern
Monika-Nidhi
09.2020 - 12.2020
- Curated and published engaging content to boost social media presence
- Analyzed audience engagement metrics to optimize content strategies
- Scheduled and managed postings to achieve consistent online visibility
Intern
Global Cancer Concern India
04.2020 - 07.2020
- Designed and implemented impactful marketing campaigns to raise awareness
- Collaborated with a team of 20 to successfully raise over INR 1.5 lacs
- Created promotional materials including logos and articles to support campaigns
Education
Bachelor of Arts - Criminology
SIMON FRASER UNIVERSITY
Burnaby, BC09-2027
High School Diploma -
JAMES MADISON HIGH SCHOOL
NEW YORK 01-2021
Skills
- Achievement Focused
- Client Support Coordination
- Sales Performance Improvement
- Horse Rider
- Baker
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
GUEST EXPERIENCE EDUCATOR
LULULEMON
11.2023 - 05.2024
Key Holder
New York & Company
01.2022 - 07.2022
Cashier Assistant Manager
Singh Farm
02.2021 - 12.2021
Social Media Intern
Monika-Nidhi
09.2020 - 12.2020
Intern
Global Cancer Concern India
04.2020 - 07.2020
Bachelor of Arts - Criminology
SIMON FRASER UNIVERSITY
High School Diploma -
JAMES MADISON HIGH SCHOOL
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