SARABJIT KAUR
14-51 Centennial Street,Regina
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Support
SGI
09.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Updated claims system to track claim status and provide relevant information to other department.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Generated, posted and attached information to claim files.
Guest Service Agent
Comfort Inn
07.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collected room deposits, fees, and payments.
- Maintained consistent positive customer feedback.
- Resolving problems and dealing with conflict with disappointed guests.
Guest Service Agent
Days Inn by Wyndham Regina
08.2023 - 10.2023
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Supervisor
Dairy Queen Grill and Chill
09.2021 - 06.2023
- Assist in the hiring and training of new employees as well as the continuous training of existing staff.
- Manage the work schedules of our restaurant’s staff.
- Maintain inventory of all needed supplies.
- Provide exceptional customer service and lead staff to do the same.
- Develop strategies for improving our customers’ dining experience.
- Respond to customer complaints quickly and resolve them effectively.
- Maintain high-quality food standards.
Cashier
Dairy Queen Grill and Chill
05.2020 - 09.2021
- Operated cash register or POS system to receive payment by cash, gift and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Answer telephone calls regarding online orders,menu questions and business information.
- Ensured compliance with health and safety regulations in the preparation and service of food resulting in zero customer complaints.
Cashier Team Lead
Burger King
10.2018 - 06.2020
- Trained new staff and provide the guidelines for food preparations.
- Helped management Food Cost Control and labor management; Encouraged Upsell.
- Assisted management with monthly inventory control and weekly stock ordering.
- Took necessary steps to meet customer needs and effectively resolve food and service issues.
Technical Support Representative
Airtel
05.2017 - 04.2018
- Provided knowledgeable technical support and troubleshooting guidance pertaining to network,Internet,cable,digital phone ,and computer issues.
- Consulted internal software , tools and guides, to research customer issues and implement solutions.
- Delivered exceptional customer experience while staying within our support scope guidelines.
- Communicated electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.
Education
Post Graduate Diploma - Telecommunication And Networking Technician
Saskatchewan Polytechnic College
Regina, SK03.2020
Diploma - Software Applications And Data Processing
NICT
Chandigarh,India07.2018
Bachelor of Science - Electronics And Communication Engineering
I.K Gujral Punjab Technical University
India06.2017
Skills
- Windows Server 2008-2016, Windows 7/8/10, Linux/Unix
- LAN & VPN/ Remote connectivity, TCP/IP
- Microsoft Office 365, Microsoft Project Management 2010, Microsoft SQL, MYsql
- Chrome, Safari, Firefox, MS Edge, IE, Opera
- PCs, Laptop, Printers, Routers, Switches, Modems
Certification
- Cisco (Networking Essentials)
Timeline
Claim Support
SGI
09.2023 - Current
Guest Service Agent
Days Inn by Wyndham Regina
08.2023 - 10.2023
Guest Service Agent
Comfort Inn
07.2023 - Current
Supervisor
Dairy Queen Grill and Chill
09.2021 - 06.2023
Cashier
Dairy Queen Grill and Chill
05.2020 - 09.2021
Cashier Team Lead
Burger King
10.2018 - 06.2020
Technical Support Representative
Airtel
05.2017 - 04.2018
Post Graduate Diploma - Telecommunication And Networking Technician
Saskatchewan Polytechnic College
Diploma - Software Applications And Data Processing
NICT
Bachelor of Science - Electronics And Communication Engineering
I.K Gujral Punjab Technical University
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